Staff Product Manager (PLG-Led)

RainTech; Indonesia; A distancia; IDR 300.000.000 - 550.000.000; Jornada completa

Descripción de la vacante

RainTech is seeking a senior product leader to own retention, activation, and Seedbox roadmap growth for a SaaS subscription business. You will develop segmentation-driven journeys, identify friction points, and drive data-informed improvements across lifecycle stages.

You will lead discovery with customers, map the user journey, and collaborate with Analytics, Product, Eng, and Infra to deliver value quickly and sustain growth.

Formación

• 7-10+ years of product experience in different product roles.
• Experience reducing churn and improving activation with numeric examples.
• Experience working with data and product analytics tools.
• Experience mapping user journeys and segmentation for B2C journeys.
• Fluent in English, written and spoken.
• Bonus: experience in adjacent industries (VPN/VPS/Hosting/Cloud Storage/Consumer Infrastructure SaaS).
• Bonus: 2+ years in a management role (lead/Head/Director).
• Data and Activation optimization, using behavioral triggers and lifecycle messaging.

Responsabilidades

• Own retention strategy: reduce churn across seller types and lifecycle stages.
• Improve activation and onboarding: redesign onboarding to accelerate first value.
• Reduce time-to-value: shorten signup to first meaningful outcome.
• Improve first-week engagement: drive early usage with triggers and education loops.
• Own Seedbox product strategy and roadmap growth; prioritize investments and align with company objectives.

Conocimientos

Product management

PLG (Product-led growth)

SaaS subscription

Churn reduction

Data analytics

User journey mapping

English fluency

Management experience

Herramientas

Product analytics tools

Dashboards

Descripción del empleo

• Build and Execute the Retention Strategy: Own the product roadmap for reducing voluntary and involuntary churn. Create segmentation-driven retention journeys across seller types and product lifecycle stages.


• Improve Activation & Onboarding: Increase the percentage of new users who reach meaningful product value by identifying friction points and redesigning the activation journey. Design and iterate on a frictionless onboarding flow that helps users quickly understand core use cases and achieve their first success moment.


• Reduce time-to-value KPI: Systematically shorten the time between signup and first meaningful outcome by removing blockers and aligning product flows with real user intent.


• Improve first-week engagement: Increase early product engagement by introducing behavioral triggers, education loops, and feature adoption pathways that drive habitual usage within the first 7 days.


• Own Seedbox product strategy and roadmap growth: Develop a deep understanding of our customers, competitive landscape, technology and economics; identify the highest-leverage opportunities; make explicit prioritization and investment tradeoffs; and maintain a coherent roadmap connecting customer problems and company objectives to Product, Engineering and Infrastructure execution.

Requirements

• 7-10+ years of experience in the world of product in different product roles. Preferably in PLG (Product-led growth) environments in SaaS subscription


• 7+ years of experience reducing churn/improving activation (must provide examples with numbers) in past companies, through customer interviews & running experiments.


• 7+ years of experience working closely with data (Including product analytics tools)


• 7+ years of experience of mapping the user-journey and breaking it down into segments, as part of a B2C user journey


• Fluent in English, both written and verbal.


• Bonus Points: If you have been involved in adjacent industries to our product, which are: VPN/VPS/Hosting/Cloud Storage/Consumer Infrastructure SaaS.


• Bonus Points: 2+ years of experience in a management role: Product lead/Head of product/Director of product. Alternatively, you were leading the teams without official authority.


• ++You’ll be a great fit if you have the following hard skills:++


• Data Fluency: You are highly hands-on with product analytics tools for a subscription-based businesses. You define tracking frameworks, build dashboards, validate instrumentation, and use data to prioritize roadmap decisions without waiting on others.


• Activation & Onboarding Optimization: You specialize in reducing time-to-value. You can map user journeys, identify friction points, improve first-session success, and increase early engagement through behavioral triggers, nudges & lifecycle messaging.


• Product Discovery & Customer Research: You have a verifiable habit of talking directly to customers regularly. You run continuous discovery — including user interviews, JTBD analysis, churn interviews, cancellation surveys, and rapid validation experiments.


• Design & Human Behavior: You understand how design influences user decision-making and behavior, applying principles from UX, cognitive psychology, and behavioral economics to drive engagement and conversion.


• Retention & Subscription Analytics: You deeply understand subscription metrics of B2C SaaS products (cohorts, retention curves, LTV, churn segmentation, expansion revenue, ARPU, payback period). You can independently run cohort analysis, identify churn drivers by segment (behavioral, pricing, technical, persona-based), and turn insights into product features.