Sr Coord, Finance Supp

Otis Worldwide Corporation; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Otis Worldwide Corporation is seeking a proactive Billing Administrator to join our Jakarta-area finance team. You will prepare invoices for Maintenance & Repair, ensure billing accuracy, and maintain documentation to support timely revenue collection.

You will coordinate with Service Field, Delivery Operations, Sales, and customers to resolve discrepancies, support month-end closings, and assist in reducing unbilled backlog. Prior experience in billing and ERP systems is essential.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 2–3 years of experience in Billing, Accounts Receivable, Finance Operations, or Credit & Collection.
• Experience in the Elevator & Escalator industry, Construction, Engineering, or Building Services is preferred.
• Experience handling service contract billing is an advantage.

Responsibilities

• Prepare and issue customer invoices for Maintenance & Repair.
• Review contracts, purchase orders, and customer requirements to ensure billing accuracy.
• Ensure all supporting documents required for billing are complete and valid before invoice submission.
• Maintain accurate billing records and documentation.
• Ensure compliance with company policies, internal controls, and customer contractual requirements.
• Coordinate with Service Field, Delivery Operations, Sales, and customers regarding billing requirements.
• Resolve billing-related discrepancies and customer queries.
• Support collection activities by providing invoice copies and billing support documents.
• Investigate disputed invoices and coordinate resolution with relevant stakeholders.
• Assist in reducing unbilled backlog and improving cash collection performance.
• Monitor and report billing status, unbilled backlog, and billing productivity.
• Support month-end closing activities related to billing transactions.
• Support Audit activities related to billing transactions.

Skills

Billing & invoicing knowledge

Data reconciliation

Tax documentation understanding

Education

Bachelor’s Degree in Accounting, Finance, Business Administration, or related field

Tools

Oracle JDE

SAP

Oracle ERP

Excel (Pivot Tables)

Job description

Candidate Profile

We are seeking a proactive and detail-oriented individual with strong administrative and coordination skills who can work effectively with cross-functional teams to ensure timely billing and support the company’s cash collection objectives.

Key Responsibilities

Billing Administration

• Prepare and issue customer invoices for Maintenance & Repair
• Review contracts, purchase orders, and customer requirements to ensure billing accuracy.
• Ensure all supporting documents required for billing are complete and valid before invoice submission.

Billing Documentation & Compliance

• Maintain accurate billing records and documentation.
• Ensure compliance with company policies, internal controls, and customer contractual requirements.

Coordination & Follow-up

• Coordinate with Service Field, Delivery Operations, Sales, and customers regarding billing requirements.
• Resolve billing-related discrepancies and customer queries.

Accounts Receivable Support

• Support collection activities by providing invoice copies and billing support documents.
• Investigate disputed invoices and coordinate resolution with relevant stakeholders.
• Assist in reducing unbilled backlog and improving cash collection performance.

Reporting

• Monitor and report billing status, unbilled backlog, and billing productivity.
• Support month-end closing activities related to billing transactions.
• Support Audit activities related to billing transactions.

Qualifications

Education

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.

Experience

• Minimum 2–3 years of experience in Billing, Accounts Receivable, Finance Operations, or Credit & Collection.
• Experience in the Elevator & Escalator industry, Construction, Engineering, or Building Services is preferred.
• Experience handling service contract billing is an advantage.

Technical Competencies

• Strong understanding of billing and invoicing processes
• Familiarity with ERP systems (Oracle JDE, SAP, Oracle, or similar).
• Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, data reconciliation).
• Understanding of tax documentation and invoicing requirements.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].