Spa Therapist Mamaka Hotel Bali

Ovolo Hotels; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Ovolo Hotels Bali is seeking an experienced Spa Therapist to spearhead the launch of our new Spa & Salon concept. You will greet guests, perform massages and beauty treatments, and tailor therapies to guest preferences while promoting spa packages.

Reporting to Front Office Manager, you'll build a rockstar team, maintain hygiene standards, manage records, handle guest feedback, and contribute to delivering world-class service that differentiates our Bali property.

Qualifications

• High school diploma required.
• Licensed in massage therapy and cosmetology or aesthetics.
• Proven experience as a spa therapist.
• CPR and First Aid certifications are advantageous.
• Strong knowledge of anatomy, physiology and massage techniques.
• Excellent organizational skills.

Responsibilities

• Perform massages and beauty treatments per guest needs.
• Greet guests and inform about spa packages, promotions, and rates.
• Maintain hygiene standards of the spa.
• Build and lead a team for the salon opening and ongoing operations.
• Record massages, treatments and therapies for each guest.
• Communicate with guests during massages to adjust techniques.

Skills

Communication

Customer service

Organizational skills

Sales abilities

Flexibility

Weekend availability

Microsoft Office

Education

High school diploma

Tools

MS Excel

MS Word

CPR/First Aid

Job description

About You

As a Spa Therapist you will report directly to Front Office Manager. You will be a dedicated and experienced spa therapist to perform massages and beauty treatments depending on guests' needs and preferences. The spa therapist's responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs. You should also be able to recommend additional spa services and up-sell spa products.

To be successful in this job position, you should be maintaining a comfortable environment for the clients to feel better. You should have in-depth knowledge of various equipment and techniques used during the treatments. In addition to this, you should be managing and maintaining all the hygiene standards of the spa.

• High school diploma.
• Licensed in massage therapy and cosmetology or aesthetics.
• Proven experience working as a spa therapist.
• CPR and First Aid certifications are advantageous.
• Sound knowledge of anatomy, physiology, and different massage techniques.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Ability to work for flexible hours and on weekends as well
• Demonstrate the ability to have effective sales abilities
• Proficient in Microsoft Tools such as Excel and Word
• Applicable of Indonesian Citizen only.

The Gig

This is a new adventure for us, and we would like you to be part of it right from the beginning! We have developed a concept for the Spa & Salon, we have decided on the positioning and design- however we are looking for a passionate individual who wants to be involved to project manage this project through to opening and beyond. This is a truly unique opportunity that requires someone who is experienced, thrives on building a team of Rockstars for the salon and really having the opportunity to add value and ultimately the goal will be to be recognized and renown for being and offering the best Spa & Salon services in Bali.

Other duties, but not limited to include developing and implementing the following:

• Performing different types of massages and beauty such as manicures and pedicures, waxing technique and facial treatments
• Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the Manager
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
• Enquiring about guests' medical conditions and allergies before providing spa services.