Sosmed Officer

Pt Oktri Syarief Grup; Jawa Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The St. Regis Jakarta is seeking an IT Officer to troubleshoot hardware and software issues, upgrade systems, and provide technical guidance to ensure smooth operations at the Jakarta property.

Experience in IT support, network basics, and effective cross‑team communication is required. This full‑time role is based in Jakarta with standard hotel hours and on‑site work.

Qualifications

• Bachelor's Degree (S1) or Diploma (D3) in any discipline.
• Minimum 5 years of experience in freight forwarding, logistics, import‑export, or customs‑related environment.
• Strong understanding of Indonesian import‑export regulations and customs procedures.
• Experienced in reviewing and checking PIB and other customs documents.
• Good command of English, both written and spoken.
• Based in Jakarta or with commuting time ≤1 hour.

Responsibilities

• Review and verify import documentation, including PIB and supporting customs documents.
• Coordinate with PPJK, freight forwarders, and customs‑related parties for clearance.
• Monitor import/export shipments to ensure compliance with Indonesian regulations.
• Liaise with warehouses on goods receiving, inventory coordination, and deliveries to customers.
• Maintain complete records and reports related to import, export, and customs operations.
• Follow up on shipment status and resolve operational issues related to logistics and customs clearance.
• Communicate with internal departments and external service providers to support supply chain activities.
• Maintain records and reports related to import, export, and customs operations.

Skills

English proficiency

Coordination

Problem solving

Detail oriented

Education

Bachelor's Degree or Diploma (D3)

Job description

IT Officer - The St. Regis Jakarta

Job Description

• Additional Information
• Job Number
• Job Category Information Technology
• Location Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, 12910
• VIEW ON MAP ( Full Time
• Located Remotely? N
• Position Type Non-Management

POSITION SUMMARY Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

We are looking for a motivated and detail-oriented Import & Customs Operations Staff to support our logistics and import operations. The ideal candidate has hands‑on experience in the freight forwarding industry and a solid understanding of Indonesian import‑export regulations and customs procedures. This role requires close coordination with PPJK, warehouses, freight forwarders, and internal stakeholders to ensure smooth customs clearance, timely delivery, and compliance with all applicable regulations.

Key Responsibilities

• Review and verify import documentation, including PIB (Import Declaration) and supporting customs documents.
• Coordinate with PPJK, freight forwarders, and customs‑related parties to ensure efficient customs clearance processes.
• Monitor import and export shipments and ensure compliance with Indonesian customs regulations.
• Liaise with warehouses regarding goods receiving, inventory coordination, and deliveries to customers.
• Ensure all import and export documentation is complete, accurate, and compliant with regulatory requirements.
• Follow up on shipment status and proactively resolve operational issues related to logistics and customs clearance.
• Communicate with internal departments and external service providers to support supply chain activities.
• Maintain proper records and reports related to import, export, and customs operations.

Qualifications

• Bachelor's Degree (S1) or Diploma (D3) in any discipline.
• Minimum 5 years of experience in a freight forwarding, logistics, import‑export, or customs‑related environment.
• Strong understanding of Indonesian import‑export regulations and customs procedures.
• Experienced in reviewing and checking PIB and other customs documents.
• Familiar with coordinating with PPJK, freight forwarders, warehouses, and customs authorities.
• Good command of English, both written and spoken.
• Strong administrative, coordination, and problem‑solving skills.
• Willing to learn and adapt to new challenges and business processes.
• Preferably based in Jakarta, with an estimated commuting time to the office of no more than one hour.
• Past positive personality, easy‑going, and able to work effectively with different stakeholders.
• Hardworking, highly responsible, proactive, and detail‑oriented.

Preferred Qualifications

• Previous experience working for a freight forwarding company or PPJK.
• Strong knowledge of customs clearance processes and import compliance.
• Experience managing multiple stakeholders and shipment activities simultaneously.

If you have a passion for logistics, customs, and international trade, and are looking for a role where you can make a real impact, we'd love to hear from you.