Mandarin Speaker: Lead Generation Agent

Pt Callindo Solusi Indonesia; Jawa Barat; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Sales Manager who speaks Japanese to lead sales initiatives, build long-term customer relationships, and drive revenue.

You will collaborate with internal teams to convert opportunities into bookings and ensure seamless service delivery for clients. Ideal candidates have 3+ years in sales/marketing, a relevant degree, and proven ability to close deals while maintaining exceptional guest relations in a luxury hospitality environment.

Qualifications

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related; 3 years in sales/marketing, OR 4-year degree with 1 year in sales/marketing.
• Proven ability to build relationships and close sales.

Responsibilities

• Build and strengthen relationships with customers to enable future bookings.
• Coordinate with off-property sales channels to align sales efforts.
• Lead day-to-day sales activities and achieve personal sales goals.
• Provide accurate turnover to Event Management.
• Identify and pursue new business opportunities and close sales.

Skills

Sales

Relationship building

Customer relationships

Communication

Education

Associates or better

Bachelor's degree in Business Administration/Marketing/Hotel & Restaurant Management

Job description

Sales Manager-Japanese Speaker - The St. Regis Jakarta

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long‑term, value‑based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Building Successful Relationships that Generate Sales Opportunities**
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Managing Sales Activities**
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description**
Job Descriptions:
+ Providing support to Sales Team by coordinating and assisting in follow-up request and quotations
+ Preparing and submitting quotations for customers and overseas
+ Preparing and submitting e-bids via system
+ Organizes and maintains sales literature
+ Procure rate from overseas, airlines, carriers, co-loader, trucking, customs
+ Maintaining customer quotation data and maintain quote log
+ Act as point of contact to potential customers as directed by Sales Team and Superior or through contact with Crane network of offices and agents
+ Coordinates the sales effort internally with overseas offices, operations, customer service and finance department
+ Monitor new opportunities within the market from media & press releases
+ Assist BDM in planning office visits with customers and manage client database on shared drive, including (but not limited to) customer profiles, account activities, SOP's, customer set up documents and proposals
+ Research company data to track target account progress and/or growth on a scheduled basis and report to management
+ Work with sales, clients, and operations to implement processes and pricing to effectively transition new business from the close of sale to operations.
+ Work with clients and Sales Team to establish KPI's, reports and customer web tools tailored to the client needs.
+ Follow up clients, sales and operations to ensure that implementation is successful
+ Implement the Quality objectives for Commercial Department
+ Help maintain implementation on Health, Safety and Environment objectives on daily business

**Qualifications**
**Education**
**Required**
+ Associates or better

**Description**
- Monitoring/back up team Air Import & Air Export (in TMF system and e-mail) starting receiving Shipping Instruction or inquiry from customer, request buying rate to overseas, quote to customer, non-job file / foreign to foreign shipment, pick up export process, monitor export process, pre-alert email & TMF, confirm pre-alert in system, monitor clearance import, till delivery.
- Monitor payment request, billing and submit invoice to receptionist.
- Check pre-alert from overseas in system regularly.
- Check late no reason code.
- Generate auto exception daily.
- Monitor update milestone daily.
- Handle shipment Kuta Beach from checking draft Air Way Bill, TMF system till delivery.
- Issue credit note including from branch.
- Check shipment nett revenue - profit loss shipment monthly basis.
- Monitor with origin for shipment unbilled or unlock cost before month end closing.
- Monitor and check locking file.
- Check and execute profit share warehouse from MSA in system.
- Checking buying rate to co-loader.
- Export audit and add shipment export in sharepoint.
- Checking profit share for shipment transhipment via SIN.
- Create employee monthly report.
- Create Credit Note report.
- Create Daily Shipment Report.
- Help create and monitor of implementation of Quality, Health, Safety and Environment objectives for Air Freight Departments.
- Make sure that every operation conducted according to safety regulations set up by customer and Indonesian Law.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

**Description**
**EXPORT**
+ Receive inquiry from shipper / overseas.
+ Receive new shipment from sales team.
+ Checking update cost to vendor (prepare quotation if any).
+ Prepare documentation, dock receipts, BL (HBL, MBL, Cargo Manifest such as AMS, ISF/ ACI).
+ Request PEB (Export Declaration) to PPJK. Communicate with customers regarding disposition of freight (i.e. Tracking & tracing, routing & dispatching, and rate quotations).
+ File SED's (Shippers Export Declarations).
+ Submit booking to co-loader/vendor or carrier.
+ Inform vessel schedule to the shipper.
+ Arrange trucking to pick up cargo.
+ Release DO ( Delivery Order ) to shipper.
+ Send shipping instruction to vendor/co-loader or carrier.
+ Checking export document from shipper.
+ Review and confirming Master Bill of Lading (MBL) from co-loader/vendor or carrier.
+ Send pre-alert to destination office and the shipper.
+ Post pre-alert on Kewil to destination office properly.
**IMPORT**
+ Receive review, and process inquiry or shipping instruction from customer/sales/overseas.
+ Communicate with both origin office and consignee (including preparing quotation).
+ Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office.
+ Seek approval draft HBL from the consignee.
+ Confirm & receive pre-alert on Kewill properly.
+ Send pre-alert document to consignee.
+ Prepare and pickup custom document from the consignee.
+ Request draft PIB (Import Declaration) to PPJK.
+ Sending draft PIB (Import Declaration) to the consignee for approval.
+ Request BC.1. and Copy Manifest to Co - Loader / Carrier.
+ Send NOA (Notice of Arrival) once shipment arrived.
+ Update the pod on Kewill system properly.
+ Prepare and arrange payment request/PR duty/tax to Co - Loader / Carrier.
+ Issue Billing invoice duty/tax same day as payment request/PR.
+ Monitor custom clearance process with custom clearance officer.
+ Update custom process to the consignee regularly.
+ Arrange trucking once shipment released/SPPB.
+ Update milestone for delivery status properly.
+ Prepare and issue for billing invoice (freight and custom clearance).
+ Issue transmittal receive and submit full set of invoice & supporting documents to receptionist.
+ Accrue cost from vendor and submit original invoice from vendor to finance for finalize.
+ Locking the file on Kewill system properly.
+ Monitor transactions and notify manager of any problem or irregularities.
+ Provide excellent and timely customer service by informing the customer of the status of their shipment(s).
+ Coordinate the release of goods from the carrier, customs or other governmental agency examinations that may be required.
**FINANCE**
+ Update milestone on Kewill system properly.
+ Locking the file on Kewill system properly.
+ Track and trace cargo as necessary to insure proper movement and delivery.
+ Provide finance department with proper and correct billing information.
+ Communicate & correspond with other company branches and agents for customer satisfaction, and ensure excellent service execution.
+ Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight. Implement the Quality objectives set for Sea Freight Department.
+ Help maintain implementation on Health, Safety and Environment objectives on daily business.
+ A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be