Software Solutions Specialist

PT. SELEKTANI INDUK USAHA; Jakarta Pusat; On-site; IDR 89,280,000 - 178,560,000; Full time

Benefits offered by this job

6 working days (half day Saturdays)

Formal business attire

Job summary

Elekta is seeking a Software Support Specialist in Indonesia to deliver professional customer support for the Elekta product range and related third‑party products.

You will handle product issues via phone, email, and portals, prioritize clinically impactful cases, troubleshoot in live environments, visit customer sites as needed, and document all activities in accordance with Elekta policies.

A strong communicator with knowledge of medical imaging and radiotherapy software is preferred.

Qualifications

• Degree or above in Computer Sciences (or equivalent).
• At least 3 years’ experience in software support.
• Experience in medical imaging is desirable.
• Proficient in Bahasa and English.

Responsibilities

• Deliver professional customer support for Elekta products in Indonesia.
• Support product issues via phone, email, or portal; prioritize clinically impactful cases.
• Visit customer sites to investigate and resolve product issues.
• Prioritize and manage cases efficiently and professionally.
• Clearly explain steps to diagnose and resolve problems to customers.
• Escalate and seek advice to ensure timely resolutions.

Skills

PC/Network Computing

Networking

SQL

Citrix

Remote support

Communication skills

Teamwork

Bahasa and English

Education

Degree in Computer Science or equivalent

Tools

Microsoft Server Administration

Active Directory

DHCP

DNS

Group Policy

VMware

Citrix

Job description

We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visitelekta.com.

Description

• Responsible for delivering professional customer support for the Elekta product range within Indonesia.
• Support Specialists are primarily responsible for supporting the Elekta product family, associated third-party products and the people who benefit from their use.
• The key activities of the role are supporting customers, business units and distributors with their product issues. Product support requests will be submitted to the support team via phone, email, customer portal or other channels. It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
• Primary resource for answering phone calls from customers, business units and distributors seeking product support.
• Troubleshoot product issues in a live clinical environment.
• Prioritize activities to ensure clinical system down problems receive immediate attention.
• Clearly document all support activities in line with Elekta policies and procedures.
• The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
• Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialist.

Responsibilities

• Resolve and/or escape cases as required.
• Attend internal and external training as required. Demonstrate knowledge and skills obtained from training.
• Visit customer sites to investigate and resolve product issues.
• Prioritize and manage cases in an efficient and professional manner.
• Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
• Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle.
• Escalate and seek advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time.
• Utilize suitable remote support tools to identify issues proactively and resolve issues remotely, in line with agreed targets.
• Out of hours/bank holiday support.
• Perform software installation and troubleshooting.
• Perform network troubleshooting.

Authorities

NA

Relevant Knowledge, skills and competencies

• Strong technical support skills in the area of PC/Network Computing, IP address, port forwarding, firewall setting, router.
• Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable.
• Knowledge of SQL, Citrix and networking.
• Familiar with Microsoft server administration, AD, DHCP, DNS, Group Policy, Server Role, Task Scheduler.
• Experience with remote service application and virtual server (example: VMware).
• Proficient in Bahasa and English.
• Excellent verbal and written communication skills.
• Ability to effectively interact with customers and colleagues.
• Ability to work in a team environment.
• Flexible and accommodating approach.
• Ability and desire to promote Elekta’s professional image.
• Can demonstrate outstanding customer care skills.
• Experience in a software support environment.
• Degree or above in Computer Sciences (or equivalent).
• At least 3 years’ experience in software support.
• Knowledge of Health Care software (desirable).

Benefits

We provide the normal standart benefit requirements.

6 working days ( half day on Saturday ) in which formal business attire applies