Operational & Support Analyst & Improvement

Golden Agri-Resources (GAR); Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Golden Agri-Resources (GAR) in Jakarta is seeking an Operational & Support Analyst & Improvement to bridge communication between business and IT, participate in the software quality assurance lifecycle, and analyze operational data for insights.

The role involves testing Web and Mobile apps, documenting SOPs and guides, and leveraging AI tools to improve team workflows and quality deliverables.

Qualifications

• Experience in application testing and a solid understanding of SDLC.
• Basic knowledge of security concepts and ability to identify vulnerabilities.
• Degree in CS/Math/Engineering or related field preferred.

Responsibilities

• Bridge communication between business teams and IT/Developers to gather issues and manage feedback.
• Perform functional, UI/UX, and workflow testing on Web and Mobile apps to ensure quality.
• Identify basic security vulnerabilities and logic flaws before launch.
• Create and maintain SOPs, technical guides, user manuals, and test cases.
• Conduct operational data analysis and produce performance reports for Ops & Support.
• Utilize AI tools to optimize team workflows and automate tasks.

Skills

Communication

QA testing

Data analysis

Documentation

AI tools

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Python

MySQL

Job description

Job Description Summary :

Operational & Support Analyst & Improvement will work to bridge communication between business/management teams and the IT/Developer group. He/she will be involved across the software quality assurance life cycle, system testing, documentation, and operational data analysis to ensure applications meet commercial requirements and maintain high quality standards.

Job Description :

• Responsible as a communication bridge between business teams and IT/Developers to gather issues, track bug resolution, and manage feedback.
• Perform application testing (functional, UI/UX, and workflow testing) on Web and Mobile applications to ensure bug-free quality.
• Identify basic security vulnerabilities, logic flaws, and potential bugs before systems are launched.
• Prepare clear and structured technical documentation, including Standard Operating Procedures (SOPs), Technical Guides, User Manuals, and test cases.
• Conduct operational data analysis and prepare performance reports or presentations for Ops & Support management.
• Utilize AI tools (prompt engineering, AI-based document drafting, and automated test case generation) to optimize team workflows.

Job Requirements :

• Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related field.
• Proven experience in application testing (Automated testing is a plus).
• Solid understanding of the Software Development Life Cycle (SDLC) and basic application security concepts.
• Strong skills in Microsoft Excel and Microsoft PowerPoint; experience with Python or MySQL is a plus.
• Placement in Jakarta.

“Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person”