Sme Merchant Success Specialist - Edc Payments

BukuWarung; Lubuklinggau; Remote; IDR 18,000,000 - 30,000,000; Full time

Benefits offered by this job

Competitive performance-based bonuses

Comprehensive health, dental, vision

Generous PTO and holidays

Professional growth opportunities

Fully remote with supportive team

Job summary

BukuWarung is seeking a motivated Remote Customer Success Specialist to enhance client satisfaction and retention in a fully remote role. You will proactively engage with clients to ensure they derive maximum value from our products and services.

As a trusted advisor, you will onboard new clients, monitor health metrics, address concerns, and identify opportunities for upselling or cross-selling while maintaining strong remote collaboration with the team.

Qualifications

• Experience in customer success, account management, or a similar client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency with CRM software and customer success platforms.
• Strong understanding of customer lifecycle management and retention strategies.
• Self-motivated and able to work independently in a remote home-office setup.

Responsibilities

• Onboard new clients, guide them through setup and initial usage.
• Proactively engage with existing clients to ensure satisfaction and upsell opportunities.
• Address client concerns and provide timely resolutions.
• Monitor client health metrics and implement churn-reduction strategies.
• Gather client feedback to inform product development and service improvements.

Skills

Customer success experience

Communication skills

CRM proficiency

Customer lifecycle knowledge

Remote work setup

Tools

CRM software

Job description

Our client is seeking a motivated and customer-focused Remote Customer Success Specialist to enhance client satisfaction and retention. In this fully remote position, you will proactively engage with clients to ensure they derive maximum value from our products and services. You will act as a trusted advisor, building strong relationships and anticipating client needs. This role is essential for driving customer loyalty and growth, operating within a collaborative online environment that emphasizes communication and shared success.

Key Responsibilities

• Onboard new clients, guiding them through setup and initial usage.
• Proactively engage with existing clients to ensure satisfaction and identify opportunities for upselling or cross-selling.
• Address client concerns and provide timely resolutions to maintain positive relationships.
• Monitor client health metrics and implement strategies to reduce churn.
• Gather client feedback to inform product development and service improvements.

Requirements

• Experience in customer success, account management, or a similar client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency with CRM software and customer success platforms.
• Strong understanding of customer lifecycle management and retention strategies.
• Self-motivated with the ability to work independently in a remote setting, requiring a reliable home office setup.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth and skill development.
• A fully remote work environment with a supportive and engaged team.