Sme Edc Solutions & Merchant Success Specialist

BukuWarung; Jawa Barat; Remote; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Performance-based bonus

Health, dental, and vision insurance

Paid time off

Growth opportunities

Fully remote team

Job summary

BukuWarung is seeking a motivated Remote Customer Success Specialist to enhance client satisfaction and retention. In this fully remote role, you will engage with clients, guide onboarding, and act as a trusted advisor to maximize value from our products and services.

You will monitor health metrics, address issues, and identify upsell opportunities while collaborating with a global team. Strong communication and a home office setup are essential for success in this flexible, fully remote

Qualifications

• Experience in customer success, account management, or a similar client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency with CRM software and customer success platforms.
• Strong understanding of customer lifecycle management and retention strategies.
• Self-motivated with the ability to work independently in a remote setting, requiring a reliable home office setup.

Responsibilities

• Onboard new clients, guiding them through setup and initial usage.
• Proactively engage with existing clients to ensure satisfaction and identify opportunities for upselling or cross‑selling.
• Address client concerns and provide timely resolutions to maintain positive relationships.
• Monitor client health metrics and implement strategies to reduce churn.
• Gather client feedback to inform product development and service improvements.

Skills

Customer success

Account management

Client-facing

Tools

CRM software

CS platforms

Job description

Remote Customer Success Specialist

Our client is seeking a motivated and customer-focused Remote Customer Success Specialist to enhance client satisfaction and retention. In this fully remote position, you will proactively engage with clients to ensure they derive maximum value from our products and services. You will act as a trusted advisor, building strong relationships and anticipating client needs. This role is essential for driving customer loyalty and growth, operating within a collaborative online environment that emphasizes communication and shared success.

Key Responsibilities

• Onboard new clients, guiding them through setup and initial usage.
• Proactively engage with existing clients to ensure satisfaction and identify opportunities for upselling or cross‑selling.
• Address client concerns and provide timely resolutions to maintain positive relationships.
• Monitor client health metrics and implement strategies to reduce churn.
• Gather client feedback to inform product development and service improvements.

Requirements

• Experience in customer success, account management, or a similar client‑facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency with CRM software and customer success platforms.
• Strong understanding of customer lifecycle management and retention strategies.
• Self‑motivated with the ability to work independently in a remote setting, requiring a reliable home office setup.

Benefits

• Competitive salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth and skill development.
• A fully remote work environment with a supportive and engaged team.