SILKHQ Customer Service Staff Pyk. SHL

Samudera Shipping Line Ltd; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Samudera Indonesia in Jakarta is looking for a Logistics/Commerce professional to support sales, marketing, and freight operations. You will collect market data, answer customer inquiries, manage promotional materials, and build strong customer relationships.

The role requires a bachelor’s degree, 2+ years in air freight, and good English; proficiency in MS Office is expected. Join to help ensure compliance and efficient document handling in export/import processes.

Qualifications

• Bachelor's degree in any major; minimum 2 years in air freight.
• Good English language skills (written and spoken) are a plus.
• Computer literacy with MS Word, Excel, PowerPoint, etc.
• Understanding of freight forwarding, export-import and domestic activities.
• Able to work in a team and have organizational experience.
• Understanding of MK3L/QHSE aspects.

Responsibilities

• Collect and analyze market data and trends to assist in development of sales and marketing strategies.
• Communicate with customers to answer customer’s questions, provide information, and evaluate their needs.
• Manage marketing content, including advertising materials, brochures and other promotional materials.
• Build and maintain strong relationships with customers.
• Availability of accurate and valid PEB/PIB documents
• Availability of complete document archives to support the export and import process
• Availability of valid, accurate and timely payment verification
• Ensure the implementation of an Integrated Management System, including the identification, documentation, and control of risks in the relevant department’s work area.
• Foster and ensure the commitment of every team member to understand and adhere to all applicable Integrated Management System requirements.
• Be willing to participate in the investigation process of accidents, incidents, or actions that may lead to incidents caused by unsafe actions or unsafe conditions, including providing accurate information and reports based on known facts.
• Be willing to engage in the information security control process applied to protect the information assets and information processing assets owned and/or managed by the Company from threats to confidentiality, integrity, and availability.

Skills

English proficiency

Teamwork

Organizational skills

Freight forwarding understanding

MK3L/QHSE awareness

Education

Bachelor's degree in any major

Tools

Microsoft Word

Excel

PowerPoint

Job description

Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.

Main Responsibilities

1. Collect and analyze market data and trends to assist in development of sales and marketing strategies.
2. Communicate with customers to answer customer’s questions, provide information, and evaluate their needs.
3. Manage marketing content, including advertising materials, brochures and other promotional materials.
4. Build and maintain strong relationships with customers.
5. Availability of accurate and valid PEB/PIB documents
6. Availability of complete document archives to support the export and import process
7. Availability of valid, accurate and timely payment verification

General Responsibilities

1. Ensure the implementation of an Integrated Management System, including the identification, documentation, and control of risks in the relevant department’s work area.
2. Foster and ensure the commitment of every team member to understand and adhere to all applicable Integrated Management System requirements.
3. Be willing to participate in the investigation process of accidents, incidents, or actions that may lead to incidents caused by unsafe actions or unsafe conditions, including providing accurate information and reports based on known facts.
4. Be willing to engage in the information security control process applied to protect the information assets and information processing assets owned and/or managed by the Company from threats to confidentiality, integrity, and availability.

Qualifications

1. Minimum Bachelor’s degree in any major - Minimum 2 years of work experience in air freight.
2. Good English language skills (written and spoken) are a plus.
3. Computer literacy (Microsoft Word, Excel, PowerPoint, etc.).
4. Understanding of freight forwarding, export-import and domestic activities.
5. Able to work in a team and have organizational experience.
6. Understanding of MK3L/QHSE aspects.

Join us and help create the future of logistics!