People Operations Lead - Regional Dc (Sumatra, Sulawesi, Kalimantan)

ParagonCorp; Indonesia; On-site; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

Professional development

Remote work

Job summary

ParagonCorp seeks an experienced Remote Regional Operations Lead to steer operations across multiple markets. The role requires strategic planning, data-driven execution, and strong leadership to enhance customer experience and drive profitable growth from a remote setting.

The successful candidate will oversee logistics, customer service, and market support, develop regional strategies, and manage budgets.

Qualifications

• Master's degree in a related field.
• 8+ years in operations management with regional/multi-market leadership.
• Proven track record in optimizing complex operations in fast-paced environments.
• Strong understanding of e-commerce, supply chain, and customer service operations.
• Strategic thinking, analytical, and problem-solving skills.
• Exceptional leadership and ability to manage remote teams.
• Proficiency with operational software and data analytics tools.
• Experience in budgeting.

Responsibilities

• Develop regional operational strategies aligned with global objectives.
• Oversee regional operational functions including logistics, customer service, and market support.
• Drive process improvements and best practices to boost efficiency.
• Analyze regional performance metrics and develop action plans.
• Collaborate with country managers to execute operations plans.
• Manage regional budgets ensuring cost efficiency and resource optimization.
• Foster innovation and high performance among remote teams.
• Ensure compliance with local regulations and company policies.
• Build relationships with vendors, partners, and leadership.
• Prepare regular operational reports for senior management.

Skills

Leadership

Strategic planning

Data analytics

Budget management

Remote team management

Travel readiness

Education

Master's degree

Tools

ERP software

Data analytics tools

Job description

About the Role

Our client, a dynamic and innovative e-commerce platform, is seeking a seasoned and strategic Remote Regional Operations Lead to spearhead operations across multiple key markets. This is a fully remote position requiring exceptional leadership, strategic planning, and execution capabilities. The ideal candidate will be responsible for overseeing the operational efficiency, scalability, and continuous improvement of our client's regional business units. You will work closely with cross-functional teams, utilizing data-driven insights to optimize processes, enhance customer experience, and drive profitable growth. This role is critical for maintaining our client's competitive edge and ensuring seamless service delivery to a global customer base.

Key Responsibilities

• Develop and implement regional operational strategies that align with the company's global objectives.
• Oversee the performance of all operational functions within the designated region, including logistics, customer service, and market support.
• Drive operational excellence by identifying and implementing best practices and process improvements.
• Analyze regional performance metrics, identify trends, and develop action plans to address challenges and capitalize on opportunities.
• Collaborate with country managers and local teams to ensure effective execution of operational plans.
• Manage operational budgets for the region, ensuring cost efficiency and resource optimization.
• Foster a culture of innovation, collaboration, and high performance among remote teams.
• Ensure compliance with all local regulations and company policies across the region.
• Develop and maintain strong relationships with key stakeholders, including vendors, partners, and internal leadership.
• Prepare regular operational reports for senior management, highlighting key achievements, challenges, and future outlook.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 8 years of progressive experience in operations management, with a significant focus on regional or multi-market leadership.
• Proven track record of successfully managing and optimizing complex operations in a fast-paced environment.
• Strong understanding of e-commerce, supply chain, and customer service operations.
• Excellent strategic thinking, analytical, and problem-solving skills.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams effectively.
• Proficiency in using operational management software and data analytics tools.
• Experience in developing and managing budgets.
• Ability to work independently and manage multiple priorities in a remote setting.
• Willingness to travel occasionally as required, though the role is primarily remote.

Benefits

Our client offers a highly competitive compensation package, including a substantial base salary, performance bonuses, and comprehensive health benefits. As a fully remote employee, you will enjoy the ultimate flexibility in your work location. You will also have access to continuous professional development opportunities, a dynamic and supportive virtual work environment, and the chance to make a significant impact on a rapidly growing global company. This is an exceptional opportunity to lead operations remotely from **Surabaya, East Java, ID** or any other preferred location.