Senior ServiceNow Developer Consultant

Ernst & Young Advisory Services Sdn Bhd; Jakarta Pusat; On-site; IDR 350,000,000 - 700,000,000; Full time

Benefits offered by this job

Continuous learning

Diverse & inclusive culture

Leadership coaching

Job summary

EY is seeking a skilled ServiceNow Developer in Jakarta Pusat to design, develop, and enhance ServiceNow applications and platform improvements that drive digital transformation across business functions. You will work with cross-functional teams to deliver scalable workflows and integrations, improving operational efficiency and user experience.

The role offers exposure to enterprise transformation programs, technology innovations, and meaningful career development within EY’s global network

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience as a ServiceNow Developer for at least 5 years.
• Strong hands-on experience with ServiceNow development and customization.
• Experience in workflow design, automation, and process optimization.
• Solid understanding of ServiceNow data model, CMDB, and platform architecture.
• Experience with ServiceNow integrations using REST/SOAP APIs is preferred.
• Familiarity with Agile delivery methodologies.
• Strong analytical thinking and problem-solving skills.
• ServiceNow certifications are a plus.

Responsibilities

• Design, develop, and maintain ServiceNow applications and platform enhancements.
• Build and optimize workflows, business rules, client scripts, UI policies, and integrations.
• Develop automation solutions to streamline business processes and improve operational efficiency.
• Collaborate with business stakeholders, functional consultants, and technical teams to translate requirements into scalable solutions.
• Support ServiceNow platform upgrades, troubleshooting, and performance optimization.
• Ensure adherence to platform governance, security standards, and development best practices.
• Contribute to technical documentation, solution design, and implementation activities.

Skills

ServiceNow development

Workflow design

Automation

Agile delivery

Analytical thinking

Problem-solving

Team collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Tools

REST APIs

SOAP APIs

CMDB

ServiceNow integrations

Job description

EY is a global leader operating in over 150 countries, delivering exceptional services in Consulting and helping clients transform and strengthen their capabilities. We are committed to building a better working world by creating long-term value for clients, people, and society, while fostering trust in capital markets.

This commitment begins with a culture that emphasizes learning, growth opportunities, and innovation, empowering you to make a meaningful impact. At EY, your career is yours to shape, supported by a global network, inclusive culture, and advanced technology. We value your unique perspective and encourage you to bring your voice to help us continuously improve.

The Opportunity

As a ServiceNow Developer, you will play a key role in designing, developing, and enhancing ServiceNow solutions that support digital transformation initiatives across various business functions. You will work closely with cross-functional teams to deliver innovative workflow automation, platform enhancements, and scalable solutions that improve operational efficiency and user experience.

This is a high-growth area within EY, offering strong exposure to enterprise transformation programs, emerging technologies, and meaningful career development opportunities.

Your Key Responsibilities

• Design, develop, and maintain ServiceNow applications and platform enhancements
• Build and optimize workflows, business rules, client scripts, UI policies, and integrations
• Develop automation solutions to streamline business processes and improve operational efficiency
• Collaborate with business stakeholders, functional consultants, and technical teams to translate requirements into scalable solutions
• Support ServiceNow platform upgrades, troubleshooting, and performance optimization
• Ensure adherence to platform governance, security standards, and development best practices
• Contribute to technical documentation, solution design, and implementation activities

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Proven experience as a ServiceNow Developer for at least 5 years
• Strong hands-on experience with ServiceNow development and customization
• Experience in workflow design, automation, and process optimization
• Solid understanding of ServiceNow data model, CMDB, and platform architecture
• Experience with ServiceNow integrations using REST/SOAP APIs is preferred
• Familiarity with Agile delivery methodologies
• Strong analytical thinking and problem-solving skills
• ServiceNow certifications are a plus

What We Look For

We are looking for passionate and innovative professionals who are excited about leveraging the ServiceNow platform to drive business transformation. If you are collaborative, adaptable, and motivated to deliver impactful solutions, this role is for you.

What We Offer

Continuous Learning: Build future-ready skills through ongoing development and training.

Success as Defined by You: Flexibility and tools to create meaningful impact in your own way.

Transformative Leadership: Coaching and support to help you grow into a strong leader.

Diverse & Inclusive Culture: An environment where your voice is valued and individuality is celebrated.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.