Service Management - Eastern Indonesia

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

A leading maritime and logistics operator is looking for a Service Management professional in Eastern Indonesia. The role involves supervising facility operations, managing vendors, and ensuring compliance with company standards. Ideal candidates should possess a bachelor’s degree and have at least 3 years of experience in facility management. Join a dynamic team committed to innovation and efficiency, shaping the future of maritime logistics.

Qualifications

• Minimum 3 years in general affairs, facility management or corporate services.
• Experience handling outsourced vendors and multi-site facility operations is an advantage.
• Experience handling outsourced vendors and multi-site facility operations is an advantage.
• Strong leadership and vendor management skills.

Responsibilities

• Manage daily operation and maintenance of all office spaces.
• Supervise cleaning and pest control contractor performance.
• Maintain and update vehicle management database.
• Monitor utilities consumption and provide reports.

Skills

Vendor management

Facility management

Strong leadership

Communication

Education

Bachelor's degree in Management, Engineering, or related field

Job description

About the job Service Management - Eastern Indonesia

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approachand agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Meratus Group seeks a strategic and hands-on Service Management - Eastern Indonesia to supervise and coordinate all facilities operations, maintenance activities, service contracts, and administrative support across the organization. This role ensures that workspaces, public facilities, assets, utilities, and services operate efficiently, safely, and in compliance with company standards. The supervisor manages vendor performance, oversees maintenance and renovation works, handles waste management, and maintains accurate facility-related documentation and databases.

Key Responsibilities

Facility Operations & Workspace Management

• Manage daily operation and maintenance of all office spaces, public facilities, and common areas.
• Ensure workspace, furniture, and equipment are standardized according to company guidelines.
• Oversee room layouts, seating plans, office moves, and space optimization.
• Monitor cleanliness, comfort, and functionality of all facilities.
• Oversee waste segregation, disposal processes, and recycling initiatives.
• Manage scrap disposal procedures including documentation, vendor coordination, and compliance.
• Maintain records and certifications related to waste management vendors.

Facility Support Services Management

• Supervise cleaning and pest control contractor performance to ensure high hygiene standards.
• Manage Front Office including guest handling and general office support.
• Manage office services including office supplies, office events and employee access.

Vehicle Management

• Maintain and update vehicle management database (ownership, maintenance records, insurance, tax, fuel usage).
• Schedule vehicle servicing, repairs, and inspections.
• Coordinate vehicle allocation for operational and employee use.
• Ensure compliance with vehicle-related regulations and company policies.

Asset & Utilities Management

• Maintain accurate asset records and condition of assets
• Monitor utilities consumption (electricity, water, gas) and provide reports for usage optimization.
• Coordinate repairs of asset and utilities infrastructure and liaise with service providers.

Qualifications & Experience

Education

• Bachelors degree in Management, Engineering, or related field.

Experience

• Minimum 3 years in general affairs, facility management or corporate services.
• Experience handling outsourced vendors and multi-site facility operations is an advantage.

Core Technical Competencies

• Strong understanding of building systems, maintenance operations and safety protocols.
• Knowledge of waste management regulations
• Ability to manage asset database
• Strong understanding of utility monitoring tools

Leadership & Soft Skills

• Clear and confident in delivering information across all levels of the organization.
• Strong leadership, coordination and vendor management skills
• Resourceful in resolving operational challenges under tight timelines.
• Proactive in ensuring smooth day-to-day operations.
• Can handle shifting priorities in a dynamic corporate environment.
• Highly organized, proactive, and service-oriented

Why Join Us?

At Meratus Group, you'll gain exposure to transformative leadership that directly influences operational success. If youre detail-oriented, resourceful, and ready to build a strong operational foundationwed love to meet you.