Service Head (Xpeng Jabodetabek)

Erajaya Group; Jakarta Utara; On-site; IDR 200,880,000 - 401,760,000; Full time

Job summary

PT Erajaya Swasembada Tbk. (Erajaya) invites applications for a Service Operations Lead at the Xpeng Dealer Operations.

You will oversee daily service department activities to ensure smooth workflow and timely vehicle servicing, while upholding brand standards. Lead the service advisor, technician and workshop support teams, monitor KPIs such as customer satisfaction, lead time and productivity, and coordinate with Parts and Sales to deliver seamless after-sales support in a fast-paced

Qualifications

• Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.
• Strong knowledge of EV systems and diagnostics is a plus.
• Proven leadership and people management skills.
• Customer-focused with strong communication and problem-solving abilities.
• Familiar with dealer management systems (DMS) and workshop operations.

Responsibilities

• Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.
• Supervise and develop the service advisor, technician, and workshop support teams.
• Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.
• Handle customer escalations professionally and ensure timely resolution.
• Coordinate with Parts and Sales departments to ensure seamless after-sales support.
• Prepare regular reports on service performance and propose improvements.
• Provide coaching and performance evaluations to team members.

Skills

Leadership

People management

Customer focus

Communication

Problem solving

EV diagnostics

DMS

Workshop operations

Tools

DMS

Job description

Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.

Supervise and develop the service advisor, technician, and workshop support teams.

Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.

Handle customer escalations professionally and ensure timely resolution.

Coordinate with Parts and Sales departments to ensure seamless after-sales support.

Ensure all service processes comply with brand standards and local regulations.

Monitor inventory, tools, and equipment required for workshop operations.

Prepare regular reports on service performance and propose improvements.

Provide coaching and performance evaluations to team members.

Requirement:

Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.

Strong knowledge of EV systems and diagnostics is a plus.

Proven leadership and people management skills.

Customer-focused with strong communication and problem-solving abilities.

Familiar with dealer management systems (DMS) and workshop operations.

Ability to work in a fast-paced, dynamic environment.

Willing to be placed at Xpeng Dealer Operations

Established in 1996, PT Erajaya Swasembada Tbk. (“Erajaya”) has grown beyond an integrated mobile telecommunication device importer, distributor and retailer, where the Company is also acknowledged as the largest and most trusted companies in its business in Indonesia.

Erajaya engages in the distribution and retail of mobile telecommunication devices, such as mobile phones and tablets, subscriber identity module card (SIM Card), mobile network operator voucher top-up, accessories, and gadgets such as computers and other electronic devices.

Established in 1996, PT Erajaya Swasembada Tbk. (“Erajaya”) has grown beyond an integrated mobile telecommunication device importer, distributor and retailer, where the Company is also acknowledged as the largest and most trusted companies in its business in Indonesia.

Erajaya engages in the distribution and retail of mobile telecommunication devices, such as mobile phones and tablets, subscriber identity module card (SIM Card), mobile network operator voucher top-up, accessories, and gadgets such as computers and other electronic devices.