Service Excellence and Customer Management

Lintasarta; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Lintasarta is seeking a customer service professional to drive exceptional service and continuous improvement in ICT operations. You will support revenue retention, handle complaints, assist in service analysis, and prepare SLA reports.

Ideal candidates have a Bachelor's degree in related fields, 1–2 years in customer service or service management, and strong Bahasa Indonesia communication with basic English. This role emphasizes customer-centric problem solving and teamwork.

Qualifications

• Bachelor's degree in Management, Industrial Engineering, Telecommunications Engineering, Information Technology, or related field.
• 1–2 years of experience in customer service, customer operations, or service management in ICT/telecommunications preferred.
• Excellent communication in Bahasa Indonesia with basic English.

Responsibilities

• Support revenue retention initiatives by minimizing customer churn through proactive service management.
• Handle customer complaints related to technical, non-technical, and administrative issues under guidance of senior team members.
• Assist in basic technical analysis and service improvement initiatives to enhance service quality.
• Prepare regular SLA reports for service evaluation and billing purposes.
• Communicate preventive and corrective maintenance schedules to customers in a timely and professional manner.
• Execute operational processes and ensure compliance with established procedures and company guidelines.

Skills

Customer service

Communication

Bahasa Indonesia

English (basic)

Problem solving

Education

Bachelor's degree in related field

Job description

Are you passionate about delivering exceptional customer experience and driving continuous service improvement? Let's join us!

What You'll Do

• Support revenue retention initiatives by minimizing customer churn through proactive service management.
• Handle customer complaints related to technical, non-technical, and administrative issues under the guidance of senior team members.
• Assist in basic technical analysis and support service improvement initiatives to enhance service quality.
• Prepare regular Service Level Agreement (SLA) reports for service evaluation and billing purposes.
• Communicate preventive and corrective maintenance schedules to customers in a timely and professional manner.
• Execute operational processes and ensure compliance with established procedures and company guidelines.

What We're Looking For

• Bachelor's degree in Management, Industrial Engineering, Telecommunications Engineering, Information Technology, or a related field.
• 1–2 years of experience in customer service, customer operations, or service management, preferably in the ICT or telecommunications industry.
• Good communication skills in Bahasa Indonesia and basic English.
• Detail-oriented, collaborative, proactive, and eager to learn.
• Strong problem-solving skills with a customer-centric mindset.