IT SERVICE MANAGEMENT MANAGER

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an experienced ITSM Manager to lead IT service delivery in Indonesia. You will ensure SLA, uptime, and service availability targets are met while coordinating with global IT and vendors.

The role requires 6–8 years in IT service management or IT operations, strong ITIL/ITSM knowledge, and proven leadership. On-site work in Cikarang is expected, with English proficiency and stakeholder engagement skills.

Qualifications

• Bachelor degree in IT or CS required.
• 6–8 years in IT service management or IT operations.
• Proficient in ITIL/ITSM and related tools.
• Excellent communication and leadership skills.
• Willing to work on site in Cikarang, Indonesia.

Responsibilities

• Ensure IT service delivery meets SLA, uptime, and service availability targets.
• Monitor and improve incident, request, problem, and change management using ITIL practices.
• Conduct regular ITSM reviews and drive continual service improvement.
• Coordinate with internal teams, global IT, and external vendors.

Skills

ITIL/ITSM knowledge

Stakeholder communication

Team leadership

IT operations

Education

Bachelor Degree in Information Technology or Computer Science

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

What Will You Do :

• Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets.
• Monitor and improve incident, request, problem, and change management performance based on ITIL practices.
• Conduct regular ITSM reviews and drive continual service improvement (CSI) initiatives.
• Coordinate with internal teams, global IT, and external vendors to ensure seamless IT service integration.
• Manage stakeholder communication and vendor performance to ensure alignment with service expectations and contractual obligations.

What We Are Looking For :

• Bachelor Degree of Information Technology, Computer Science, or related field.
• Having aroung 6-8 years experiences in IT service management or IT operations.
• Strong knowledge and skills of ITIL/ITSM frameworks, service operations, and ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Ability to manage and improve service performance, KPIs, and user satisfaction.
• Strong communication, stakeholder engagement, and team leadership skills.
• Proficient in English communication and willing to work on site from Cikarang.