Customer Service Manager

Tap Growth ai; Jakarta Pusat; On-site; IDR 133,920,000 - 290,160,000; Full time

Job summary

Tap Growth ai in Jakarta, Indonesia, is seeking a Customer Service Manager to lead our support team on-site.

You will drive customer satisfaction, analyze feedback and KPIs, resolve escalations, and coordinate with other departments to raise service standards in a fast-paced environment.

You will mentor staff, implement policies, and help build a customer-centric culture that fuels loyalty and growth.

Qualifications

• Experience leading customer service teams.
• Proven track record in customer service roles.
• Strong communication and problem-solving abilities.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Lead and motivate the customer service team
• Monitor and analyze customer feedback and KPIs
• Resolve escalated issues efficiently
• Develop policies to enhance service quality
• Coordinate with other departments for seamless operations
• Train staff on best practices and procedures

Skills

Leadership

Customer Service

Problem Solving

Communication

Team Motivation

Adaptability

Job description

We're Hiring: Customer Service Manager!

We are looking for a dedicated and solution-oriented Customer Service Manager to lead our customer support team in Jakarta. The ideal candidate will excel at managing customer interactions, building strong relationships, and improving service standards to ensure exceptional customer satisfaction and loyalty.

Location: Jakarta, Indonesia

Work Mode: Work From Office

Role: Customer Service Manager

What You'll Do:

• Lead and motivate the customer service team
• Monitor and analyze customer feedback and KPIs
• Resolve escalated issues efficiently
• Develop policies to enhance service quality
• Coordinate with other departments for seamless operations
• Train staff on best practices and procedures

What We're Looking For:

• Strong leadership and management skills
• Proven experience in customer service roles
• Excellent problem-solving abilities
• Exceptional communication skills (verbal & written)
• Ability to work under pressure in a fast-paced environment