Service Engineer

Eaton; Bangkok; On-site; IDR 319,489,000 - 532,481,000; Full time

Job summary

Eaton's Electrical business in Bangkok, Thailand is seeking a Service Engineer- Uninterruptible Power Supply to join our team. You will provide after-sales technical and service support, install, test, commission, repair and maintain UPS equipment in data centers.

You will ensure 24x7 standby services through a rotational schedule, keep accurate records, coordinate with design and sales, manage service contracts and deliver best-in-class customer service across the portfolio.

Qualifications

• Bachelor’s degree in Electrical Engineering.
• 3+ years of field service experience.
• Experience with electrical power products and RMU/Busway preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Provide after-sales technical and services support.
• Install, test, commission, repair, and maintain equipment.
• Ensure 24x7 standby services on a rota.
• Prepare daily work logs and reports.
• Interface with customers and internal teams to resolve issues.
• Identify startup malfunctions and take corrective action.
• Support in pre-sale to post-sale capacity.

Skills

Field service

Electrical power systems

Switchgear RMU

Busway

Power supplies

Interpersonal skills

Communication skills

Education

Bachelor’s Degree in Electrical Engineering

Job description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Service Engineer- Uninterruptible Power Supply in Eaton’s Electrical business , based in Thailand, Bangkok . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.If you have Field Service experince in Uninterruptible Power Supply or overall datacenter solutions, please applyWhat you’ll do:Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity.A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etcB. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attentionC. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new heightE. Responsible for timely, professional, accurate and service oriented response to all technical service enquiresF. Identify and isolates equipment start-up malfunctions and takes corrective actionG. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilitiesH. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicingI. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externallyJ. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externallyK. Analyse complex engineering problems and offer effective resolutionsL. Interact with all engineering disciplines, project engineer and clientsM. Collaborate with cross functional teams within Engineering, Sales, and ProductN. To be committed & responsible for Quality Management System:a. Implement the process approach and risk-based thinkingb. Provide the necessary support to fully implement and sustain the QMSc. Communicating to the organization the importance of conforming to QMS requirementsd. Ensuring the QMS meets its goalse. Engage, direct, and support individuals contributing to the QMSf. Create a culture of continuous improvementQualifications:Bachelor’s Degree in Electrical EngineeringMinimum 3 years of field experience in service and testing of Electrical power products. Experienced in Switchgear RMU and Busway is preferredBasic knowledge of hardware , Power Supply or Electrical power systemPossess knowledge of products, markets channels and associated applicationsExcellent interpersonal and communication skillsWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.#LI-BK1