Field Application Engineer, Power Quality

Eaton Corporation; Jakarta Pusat; On-site; IDR 500,000,000 - 700,000,000; Full time

Job summary

Eaton Corporation is seeking a qualified individual for a pre-sales support position in Jakarta Pusat, Indonesia. The role involves providing technical solutions and support to customers, developing proof of concepts, and offering technical training.

The ideal candidate will have a Bachelor's degree in Engineering, a minimum of 3 years of pre-sales experience, and a strong understanding of power quality in data centers. Excellent communication skills in English and bahasa are essential.

Qualifications

• Minimum 3 years pre-sales and support experience on data centre applications.
• Requires practical experience in design and solutioning.
• Application knowledge of power quality in data centers.

Responsibilities

• Provide pre-sales support and develop technical solutions to customers.
• Act as a pre-sales technical consultant for target customers.
• Provide ongoing support to customers during upgrades to ensure satisfaction.

Skills

Pre-sales support

Technical solutions development

Customer technical training

Communication skills in English and bahasa

Education

Bachelor’s degree in Engineering

Tools

Auto-CAD

VBA

Job description

What you’ll do:

• The primary function of the job is responsible for providing pre-sales support, developing technical solutions to customer and supporting the sales team.
• Act as pre-sales “technical consultant” to identify and present the appropriate Eaton solutions to target customers.
• Develop proof of concept and example applications in support of pre-sale opportunities.
• Provide post-sales support of application development.
• Provide on-going support to target customers as they upgrade their facilities to ensure customer satisfaction and garner new business.
• Provide technical training to target customers.
• Provide technical training to internal staff.
• Provide product training and updates to customer sales teams.
• Provide specification activities to consultant.
• Calling on consultant, owner and end user to gain acceptance and promote Eaton into vendor list.
• Provide support on major projects including submittals drawings and interfacing with the customer and project consultants.
• Initiate and conduct product seminars.
• Support post-sales product and quality issues.
• To be committed & responsible for Quality Management System:
  • Implement the process approach and risk-based thinking
  • Provide the necessary support to fully implement and sustain the QMS
  • Communicating to the organization the importance of conforming to QMS requirements
  • Ensuring the QMS meets its goals
  • Engage, direct, and support individuals contributing to the QMS
  • Create a culture of continuous improvement

Qualifications:

• Bachelor’s degree in Engineering from an accredited institution
• Minimum 3 years pre-sales and support experience on data centre application
• Requires practical experience in design and solutioning
• The application knowledge of power quality in data center
• Familiar with Electrical methods, practices, and the National Electrical Code
• Technical interpretation and communication skills are important
• Must be able to make technical proposal presentations to customers and consulting engineers
• Must have good verbal and written communication skills in English and bahasa
• Knowledge of Auto-CAD and VBA
• Good knowledge of assigned markets