Field Service Engineer

Ampd Energy; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Ampd Energy, a leader in connected battery energy storage systems, seeks a field engineer/technician based in Jakarta to provide remote and on-site technical support, repair, and deployment for BESS products. You will travel to customer sites around Indonesia and work with the service engineering team in Hong Kong to resolve issues.

The role requires hands-on electrical expertise, strong troubleshooting, and the ability to train distributors and contractors.

Qualifications

• Trained as an electrical technician or electrician with renewable energy exposure.
• Experience around high‑power equipment and field service.
• Ability to read electrical drawings and manuals.
• Strong spoken and written English for customer interactions.
• Electrical license (unrestricted or restricted) is a plus.

Responsibilities

• Provide remote and on-site technical support to customers and diagnose issues.
• Install, commission, and service BESS products at client sites.
• Train distributors and contractors in product usage and service.
• Troubleshoot faults and document root causes for knowledge base.
• Log issues, generate test/service reports, and coordinate with supply chain.
• Analyze product reliability and performance data to aid improvement.
• Assist in expanding services and training contractors in remote regions.

Skills

Electrical tech

Renewable energy

High-power equipment

Troubleshooting

Electrical drawings

English communication

Electrical license (plus)

Education

Electrical technician certification

Job description

About Ampd Energy

Ampd Energy is transforming how cities build - cleaner, smarter, and more sustainably. We are trailblazers in making the construction industry emission‑free. Our products are advanced, compact, and connected battery energy storage systems (BESS) designed to replace the dirty, noisy, and hazardous diesel generators that power construction sites around the world. By combining connected hardware with advanced software and AI, we reduce emissions, noise, and operational complexity.

We envision an emission‑free future across all industries. Our mission is to develop robust, versatile, and easy‑to‑use products that deliver clean energy - empowering businesses and people to achieve more. We're seeking individuals who bring entrepreneurial drive, adaptability, and enthusiasm, and who thrive in an environment of continuous learning and evolution.

About the Position: Ampd Energy is seeking a field engineer/technician to provide technical support and repair services for our suite of BESS products. These units provide power to sites like construction, mining, or entertainment spaces while being charged with a much smaller generator/utility input than otherwise would be used. You will be working under the service department and be based remotely in Jakarta, Indonesia, reporting to our Service Engineering Manager in Hong Kong.

This is a very hands‑on role and will require a degree of flexibility to travel to customer sites around Indonesia when needed, and occasionally during out‑of‑office hours on weekdays and weekends. On a typical day you can be found examining BESS issues remotely, diagnosing solutions, speaking with clients about next steps, working with internal teams on engineering problems, documenting troubleshooting guides, issuing tickets to log issues, and working with supply chain to organise and maintain spare parts inventory in your region.

Good customer communication skills are required to help them solve customer issues remotely. In some cases you will fly out to site to resolve more difficult issues in person. You will also help find, organise, train, and delegate contractors that are closer to remote sites.

There is a large career growth opportunity at Ampd as we expand to more areas in Indonesia, as well as the rest of Southeast Asia.

Job Duties:

• Support - Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
• Deploy - Install and commission products on customer sites.
• Train - Teach our distributors and contractors how to service and use our products.
• Troubleshoot - Be an excellent problem solver to diagnose and root‑cause issues.
• Document - Create/write up test reports, service reports, new knowledge base articles, and ticketing to organise issues.
• Analyze - Help collect and analyse data regarding the product reliability, usability, and performance.
• Grow - Provide invaluable feedback to our engineering and sales team to improve our future products.

Skills Required:

• Trained as an electrical technician and/or electrician, preferably with renewable energy systems.
• An industry relevant experience working physically around high‑power equipment.
• Proficiency in troubleshooting electrical systems and diagnosing faults.
• Ability to read and understand electrical drawings and manuals.
• Able to work effectively both independently and as part of a team.
• Good command of written and spoken English, especially in front of customers.
• A plus to have unrestricted or restricted electrical license.

Ampd Energy offers competitive benefits, strong opportunities for professional growth, and a collaborative, multinational work environment.

All information provided will be treated in strict confidence and used solely for recruitment purposes.

Ampd Energy is an equal‑opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.