Lead Product Design Engineer

Eaton Corporation; Kepulauan Riau; On-site; IDR 390,600,000 - 613,800,000; Full time

Job summary

Eaton Corporation in Batam is seeking a Lead IT/IT Service Delivery professional to oversee site IT operations, device lifecycle management, and global IT initiatives. The role emphasizes adherence to ITIL processes, strong service delivery, and collaboration with cross-functional teams.

You will manage IT infrastructure across local and remote users, ensure fast restoration of IT services, and mentor junior staff within a dynamic manufacturing environment.

Qualifications

• Bachelor's degree from an accredited institution.
• 7+ years of relevant IT service delivery experience.
• Advanced knowledge of MS Windows Operating Systems.
• Advanced knowledge of MS Office Suites including PowerPoint, Excel, SharePoint, Outlook.
• Advanced knowledge of hardware and OT systems (I4.0).
• Experience with IT infrastructure, networks, servers, storage, and phone systems.
• IT Service Management (ITIL) expertise and process ownership.
• Ability to lead IT initiatives across the organization.
• Excellent customer service and communication skills.

Responsibilities

• Provide site IT support and device lifecycle management with minimal supervision.
• Lead the global IT improvement initiatives and ensure policy compliance.
• Oversee ITSM processes: incident, problem, change, request, asset management.
• Own annual disaster recovery planning and stakeholder walkthroughs.
• Coordinate with site teams for IT service restoration and reliability.
• Mentor Analysts and guide cross-functional IT teams.

Skills

MS Windows OS

MS Office Suite

Hardware & OT Systems

IT Infrastructure

ITIL & ITSM

Leadership & Mentoring

IT initiatives leadership

Education

Bachelor's degree

Tools

Virtual Machines

Windows OS

Microsoft Office Suite

SharePoint

Job description

If you’re seeking a unique opportunity, a chance to join a successful team, and a fun work environment, then look no further. We’re currently hiring for a Lead Product Design Engineer position within Eaton Industrial Sector, based in Indonesia, Batam. Kindly apply if you have experince in Electrification design experience, and have led Model Base Definition(MBD) project before!

What you’ll do:

The primary function of this position is to provide site support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with no supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads global improvement initiatives.

Tools/Technology

• Able to design electrification related models using electrical design tool
• Lead Model Base Definition(MBD) project
• Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users.
• Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
• Assist with support of site-based IT systems.
• Participate in trouble-shooting and resolution of larger IT issues.
• Local hands and partnership with site, feet on the ground support to other IT teams with technology.

Process

• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Responsible for efforts related to root cause analysis and problem management as needed.
• Provide input on IT process to support the manufacturing equipment.
• Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
• Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
• Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
• OPEX Champion for Region

People

• Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
• Ability to lead a technical team with no supervision.
• Ability to provide a level of support and guidance on escalated or complex issues to the technical team. Seen as 'go to' person.

Qualifications:

• Bachelor's degree from an accredited institution.
• 7+ years of relevant IT service delivery experience
• Advanced knowledge of MS Windows Operating Systems
• Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
• Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
• Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
• "Ability to lead IT initiatives across the organization"
• Excellent customer service and communication skills
• Ability to relate well to people at all levels of the organization
• White glove treatment / Executive level support
• Mentoring of Analysts
• Instructional guidance for Customers
• Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation

At Eaton, we infuse our work with excitement, meaning, and engagement. Safety, health, and wellness are paramount, and we’re committed to fostering an inclusive and diverse workplace. Join us as we pursue our aspirational goals.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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