Global IT Service Delivery Coordinator

PT Talentvis Consulting Indonesia; Provinsi Bali; On-site; IDR 156,240,000 - 245,520,000; Full time

Job summary

PT Talentvis Consulting Indonesia is seeking a motivated Service Delivery Coordinator to join our Global Delivery Team in Bali. You will act as the central coordinator between customers, onsite engineers, ISPs, and IT vendors across multiple countries to ensure network installation projects are delivered on time and within SLA.

You will manage end‑to‑end project deliverables, coordinate installation schedules, and provide daily status updates to regional HQ while collaborating with

Qualifications

• Diploma or Degree; IT-related field is an advantage.
• 3–4 years of experience in customer service, project coordination, or IT service delivery.
• Experience with IT infrastructure projects such as network installations, ISP coordination, or SD‑WAN deployments is a plus.
• Prior experience with Internet Service Providers (ISPs) or IT vendors is advantageous.
• Strong customer service orientation with the ability to manage expectations and communicate clearly under pressure.
• Able to work across multiple time zones and varying hours as needed.
• Proficient in Bahasa Indonesia and English; organised and detail oriented.

Responsibilities

• Provide remote coordination and consultancy support to onsite field engineers for network installations across multiple countries in the region.
• Serve as the escalation point for customer issues, coordinating with field engineers and vendors to resolve incidents within SLA.
• Manage end‑to‑end project deliverables and produce daily status reports for Singapore Regional HQ and customers.
• Coordinate installation schedules with partner ISPs and field engineers for Internet provisioning and SD‑WAN equipment deployment, including post‑installation testing.
• Maintain project schedules, documentation, and track technical issues through to resolution.
• Remotely manage and communicate with ISPs, field engineering partners, and IT vendors globally.
• Facilitate cross‑vendor collaboration covering logistics and multi‑party scheduling across different time zones.
• Work closely with the Singapore RHQ and GDT colleagues to ensure seamless regional service delivery.

Skills

Bahasa Indonesia

English

Education

Diploma or Degree in any discipline

Job description

PT Talentvis Consulting Indonesia is seeking a motivated Service Delivery Coordinator to join our Global Delivery Team in Bali. You will act as the central coordinator between customers, onsite engineers, ISPs, and IT vendors across multiple countries to ensure network installation projects are delivered on time and within SLA.

You will manage end‑to‑end project deliverables, coordinate installation schedules, and provide daily status updates to regional HQ while collaborating with