Service Center Manager

Metso; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 350,000,000 - 550,000,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working possibilities

Wellbeing and safety benefits

Global opportunities

Job summary

Metso is seeking an experienced Service Center Manager in Surabaya to lead daily repair center operations, focusing on safety, quality, and profitability. You will manage center personnel, ensure exceptional customer service, and drive both financial and non-financial performance in a dynamic environment.

The role requires 4–7 years of managerial or service-operations experience, strong leadership, and proficiency with SAP and RMS.

Qualifications

• Minimum 4-7 years relevant managerial or service operations experience.
• Strong decision-making and problem-solving abilities.
• Leadership in workshop environment.
• Excellent communication and interpersonal skills.
• Proficiency with SAP and office applications.

Responsibilities

• Oversee daily repair center operations with focus on safety, quality, efficiency and profitability.
• Manage center personnel and deliver exceptional customer service.
• Monitor financial and non-financial targets, budgets and cost control.
• Ensure compliance with regulations, Metso policies and training; utilize RMS and SAP.
• Promote safety culture and quality management processes.
• Coordinate resource capacity and staffing with required skills.
• Participate in sales meetings to align workload and opportunities.
• Investigate and address negative customer feedback and implement corrective actions.

Skills

Leadership

Decision making

Problem solving

Communication

Office apps

SAP

Industrial maintenance

Tools

RMS

SAP

Job description

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Service Center Manager

Primary Location: Surabaya, ID

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:11/02/2026

INTRODUCTION:

We are seeking an experienced Service Center Manager to join our team and based in Surabaya Service Center.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

WHAT WILL YOU DO

This role will be responsible for the overall daily repair center operations, ensuring safety, quality, efficiency and profitability. Duties include management of center personnel, facilitation of exceptional customer service, and delivery on both financial and non-financial targets.

• Responsible for Repair operations in their Service Center(s), including safety management, resource management, performance management, work order management, quality management, job scoping/proposals and related customer satisfaction.
• Ensure Repairs operations are conducted in compliance with applicable regulations, Metso policies, processes, instructions and training. Ensure proper usage of Repairs digital tools (RMS, SAP) and that all repair activities are executed in accordance with global repair processes and procedures.
• Promote a proactive safety culture and ensure unit follows legislative and Metso HSE requirements.
• Implement and maintain a quality management & quality control processes to ensure that all repairs meet company standards and customer expectations.
• Manage resource capacity, optimize resource utilization and ensure operations are adequality staffed with relevant skills to support the business. Build competency and capacity as required.
• Manage monthly/quarterly/annual sales and costs. Manage financial targets and budget.
• Manage loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise.
• Actively participate in Sales meetings to understand the sales pipeline, upcoming Repair workload and promote Repair offerings as a value add to the business.
• Investigate all negative customer feedback, put in place corrective actions to prevent a reoccurrence and respond appropriately to the customer.

WHO YOU ARE

• Minimum 4-7 years relevant managerial or service operations experience
• Decision-making and problem-solving
• Leadership skills in workshop environment
• Strong communication and interpersonal skills
• Office applications
• SAP Experience
• Previous experience within the industrial maintenance area.

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.