Serpong Retail Ops Supervisor & Team Coach

PT INSERASENA (POLYGON GROUP); Serpong; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT INSERASENA (POLYGON GROUP) seeks a Store Supervisor to lead Serpong store operations, coach the team, and ensure excellent customer experiences. You will oversee cashiering, stocktakes, and inventory accuracy while upholding 5R standards and store standards.

Ideal candidates hold a Bachelor's degree with retail leadership experience, strong MS Office skills, and a customer-centric mindset. Willingness to be stationed in Serpong (Tangerang) is required.

Qualifications

• Bachelor's degree in any field.
• Proven experience in the retail industry, preferably in a supervisory or leadership role.
• Proficiency in Microsoft Office, OpenOffice, or similar office applications.
• Strong communication, interpersonal, and team coordination skills.
• Excellent leadership skills, including the ability to delegate tasks and communicate management directions effectively.
• Strong problem-solving and decision-making abilities.
• Passion for coaching, motivating, and developing team members.
• Professional appearance and a customer-oriented attitude.
• Enthusiasm for sports, particularly cycling, and eagerness to learn about cycling products.
• Willingness to be placed in Serpong (Tangerang).

Responsibilities

• Monitor daily store operations to ensure smooth workflows and compliance with company standards.
• Oversee store administration, including cashier transactions and weekly stocktaking.
• Ensure inventory accuracy, stock availability, and consistent implementation of 5R workplace organisation standards.
• Monitor staff performance, attendance, and daily task execution to maintain store productivity.
• Communicate and execute management instructions effectively across the store team.
• Support team development through coaching, guidance, and continuous performance improvement.
• Identify and resolve operational issues proactively to maintain service quality and store efficiency.

Skills

Retail supervision

Team leadership

Communication

Customer focus

Problem solving

Coaching & mentoring

Education

Bachelor's degree

Tools

MS Office

OpenOffice

Job description

PT INSERASENA (POLYGON GROUP) seeks a Store Supervisor to lead Serpong store operations, coach the team, and ensure excellent customer experiences. You will oversee cashiering, stocktakes, and inventory accuracy while upholding 5R standards and store standards.

Ideal candidates hold a Bachelor's degree with retail leadership experience, strong MS Office skills, and a customer-centric mindset. Willingness to be stationed in Serpong (Tangerang) is required.