Store Operations Lead & Team Coach

PT INSERASENA (POLYGON GROUP); Denpasar; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT INSERASENA (POLYGON GROUP) invites a proactive retail supervisor to lead store operations in Denpasar. You will oversee daily workflows, coach staff, and ensure excellent customer experiences that drive store growth.

The role requires a bachelor's degree, retail leadership experience, and strong skills in communication, teamwork, and problem solving. A passion for cycling products and willingness to work in Bali are preferred.

Qualifications

• Bachelor's degree in any field.
• Proven experience in the retail industry, preferably in a supervisory or leadership role.
• Proficiency in Microsoft Office, OpenOffice, or similar office applications.
• Strong communication, interpersonal, and team coordination skills.
• Excellent leadership skills, including the ability to delegate tasks and communicate management directions effectively.
• Strong problem-solving and decision-making abilities.
• Passion for coaching, motivating, and developing team members.
• Professional appearance and a customer-oriented attitude.
• Enthusiasm for sports, particularly cycling, and eagerness to learn about cycling products.
• Willingness to be placed in Denpasar.

Responsibilities

• Monitor daily store operations to ensure smooth workflows and compliance with company standards.
• Oversee store administration, including cashier transactions and weekly stocktaking.
• Ensure inventory accuracy, stock availability, and consistent implementation of 5R workplace organisation standards.
• Monitor staff performance, attendance, and daily task execution to maintain store productivity.
• Communicate and execute management instructions effectively across the store team.
• Support team development through coaching, guidance, and continuous performance improvement.
• Identify and resolve operational issues proactively to maintain service quality and store efficiency.

Skills

Leadership

Communication

Team coordination

Coaching

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

OpenOffice

Job description

PT INSERASENA (POLYGON GROUP) invites a proactive retail supervisor to lead store operations in Denpasar. You will oversee daily workflows, coach staff, and ensure excellent customer experiences that drive store growth.

The role requires a bachelor's degree, retail leadership experience, and strong skills in communication, teamwork, and problem solving. A passion for cycling products and willingness to work in Bali are preferred.