Senior Software Quality Assurance Engineer

IDEKU; Jakarta Pusat; On-site; IDR 300,000,000 - 520,000,000; Full time

Job summary

IDEKU in Jakarta is seeking an experienced QA professional to lead testing efforts across SaaS products, APIs, and integrations. You will define quality strategies, design comprehensive test plans, and collaborate with product, engineering, and customer teams to ensure release readiness.

The role requires hands-on testing, automation design, and strong problem-solving skills to improve reliability and shorten feedback cycles in a fast-moving environment.

Qualifications

• 5+ years in QA or related engineering role.
• Experience testing SaaS, B2B, B2C, web, API, or mobile software products.
• Hands-on experience with both manual testing and test automation.
• Experience designing or maintaining automated test frameworks using Playwright, Cypress, WebdriverIO, Appium, Selenium, Mocha, Jest, Pytest or equivalent.

Responsibilities

• Collaborate with Product Managers, Engineering, Design, Customer Success, and Business teams to understand product objectives, technical requirements, customer use cases, and delivery risks.
• Develop, execute, and maintain comprehensive quality strategies and test scenarios covering functional, integration, regression, exploratory, usability, compatibility, security, release testing, including third-party integrations.
• Review product requirements, user flows, system designs, and acceptance criteria to identify ambiguities, missing scenarios, technical risks, and potential quality issues early in the development lifecycle.
• Validate APIs, databases, data synchronization, asynchronous processes, payment workflows, reporting accuracy, and integrations between internal and external systems.
• Define risk-based testing priorities, test plans, quality gates, entry and exit criteria, release-readiness assessments, and rollback recommendations based on business impact and technical complexity.
• Monitor quality metrics, investigate production incidents using logs, API responses, database records, monitoring data, and customer reports, and provide clear root-cause analysis and reproduction steps.
• Partner with Engineering teams to improve testability, observability, error handling, reliability, automation coverage, and overall engineering quality while supporting enterprise-specific configurations.
• Mentor QA engineers, review test designs and automation code, and continuously improve QA processes, tools, documentation, environments, and release workflows to reduce delivery risks and shorten feedback cycles.

Skills

Manual testing

Test automation

REST API testing

SQL data validation

QA methodologies

Problem-solving

Team collaboration

Tools

Playwright

Cypress

WebdriverIO

Appium

Selenium

Mocha

Jest

Pytest

Postman

REST Assured

Job description

Responsibilities

• Collaborate with Product Managers, Engineering, Design, Customer Success, and Business teams to understand product objectives, technical requirements, customer use cases, and delivery risks.


• Develop, execute, and maintain comprehensive quality strategies and test scenarios covering functional, integration, regression, exploratory, usability, compatibility, security, release testing, including third-party integrations.


• Review product requirements, user flows, system designs, and acceptance criteria to identify ambiguities, missing scenarios, technical risks, and potential quality issues early in the development lifecycle.


• Validate APIs, databases, data synchronization, asynchronous processes, payment workflows, reporting accuracy, and integrations between internal and external systems.


• Define risk-based testing priorities, test plans, quality gates, entry and exit criteria, release-readiness assessments, and rollback recommendations based on business impact and technical complexity.


• Monitor quality metrics, investigate production incidents using logs, API responses, database records, monitoring data, and customer reports, and provide clear root-cause analysis and reproduction steps.


• Partner with Engineering teams to improve testability, observability, error handling, reliability, automation coverage, and overall engineering quality while supporting enterprise-specific configurations.


• Mentor QA engineers, review test designs and automation code, and continuously improve QA processes, tools, documentation, environments, and release workflows to reduce delivery risks and shorten feedback cycles.

• Required Experience 5+ years of experience in Software Quality Assurance, Software Testing, or a related engineering role.


• Proven experience testing SaaS, B2B, B2C, web, API, or mobile software products.


• Hands-on experience with both manual testing and test automation.


• Experience designing or maintaining automated test frameworks using tools such as Playwright, Cypress, WebdriverIO, Appium, Selenium, Mocha, Jest, Pytest, or equivalent technologies.


• Experience testing REST APIs using tools or libraries such as Postman, Supertest, Axios, REST Assured, or equivalent solutions.


• Experience validating relational databases using SQL and verifying data consistency across integrated systems.


• Experience managing regression testing and supporting end-to-end release cycles from requirement analysis through production deployment.


• Experience investigating production incidents and collaborating with engineering teams on root-cause analysis.


• Experience with defect and test management tools such as Jira, Qase, TestRail, Xray, Zephyr, or equivalent tools.


• Familiarity with payment integrations, transaction workflows, reconciliation, refunds, taxes, service charges, discounts, promotions, and reporting validation.


• Able to adapt to fast-changing requirements, manage multiple priorities, and maintain quality standards under tight release schedules.

Nice-to-Have:

• Experience testing POS, F&B, retail, ERP, inventory, order management, payment, e-commerce, or operational business systems is highly preferred.


• Familiarity with security testing concepts, including authentication, authorization, session management, input validation, and OWASP risks.


• Experience with monitoring and observability tools such as Grafana, Kibana, Loki, Datadog, Sentry, or equivalent platforms.


• Experience using SQL, JavaScript, TypeScript, Python, Java, or another programming language for testing and automation.


• Experience testing event-driven architectures, message queues, microservices, offline synchronization, or distributed systems.


• Experience mentoring QA engineers or coordinating testing activities across multiple teams.