Senior Service Contract & Operations Lead

Rolls-Royce Corporation; Jakarta Pusat; On-site; IDR 1,200,000,000 - 2,000,000,000; Full time

Job summary

Rolls-Royce Corporation is seeking a Contract Management & Execution professional responsible for managing service contracts, maintenance agreements, and aftermarket programs. You will coordinate with field teams, monitor KPIs, SLAs, profitability, and risk while building strong client relationships across industrial sectors.

The role emphasizes governance, reporting, and continuous improvement in service delivery on site in Jakarta, with occasional site visits to mining and power facilities.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Industrial Management, or related field.
• Minimum 10 years of experience in aftermarket services, or industrial operations.
• Experience managing LTSA, maintenance contracts, or performance-based service agreements.
• Familiarity with ERP and service management systems (SAP, or equivalent).

Responsibilities

• Contract management, execution, governance of KPIs, SLAs and profitability.
• Coordinate service operations, planning, and maintenance activities.
• Manage customer relationships and contract renewals.
• Budgeting, forecasting, invoicing, variations and negotiations.
• Risk, compliance, HSE, reporting and performance analysis.
• Travel to sites and field visits as required.

Skills

Negotiation skills

Technical knowledge

Financial analysis

Stakeholder mgmt

Project coordination

Risk assessment

Reporting skills

Pressure environment

Leadership & collaboration

Education

Bachelor's degree in engineering/business/industrial mgmt

Tools

SAP

ERP systems

Job description

Rolls-Royce Corporation is seeking a Contract Management & Execution professional responsible for managing service contracts, maintenance agreements, and aftermarket programs. You will coordinate with field teams, monitor KPIs, SLAs, profitability, and risk while building strong client relationships across industrial sectors.

The role emphasizes governance, reporting, and continuous improvement in service delivery on site in Jakarta, with occasional site visits to mining and power facilities.