Senior Researcher - AdTech (Contract)

GO-JEK; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

GO-JEK is seeking a Contract Product Researcher in Jakarta to lead end-to-end qualitative research for ads and promo products. You will collaborate with Heads of Business and Product teams to guide product development and deliver insights that drive business impact.

The role requires strong communication in English and Bahasa Indonesia, and proven leadership in research projects from scoping to reporting, with a consumer-centric focus and rigorous methodology.

Qualifications

• At least 3 years of experience in Qualitative Product Research.
• Experience with qualitative methods such as in-depth interviews, focus groups, usability testing, and diary studies.
• Basic to intermediate understanding of quantitative methods (segmentation, funnel analysis, behavior studies).
• Ability to identify biases in research and advise on mitigation.
• Proven end-to-end research design, execution, and analysis.
• Experience working with research vendors.
• Prior team leadership experience is a must.
• Comfortable communicating in English and Bahasa Indonesia.

Responsibilities

• Independently manage end-to-end research projects from scoping to reporting.
• Advocate a consumer-centric mindset and deliver actionable insights.
• Engage with stakeholders to fine-tune methodology and results.
• Influence team to document research outcomes and maintain accountability.
• Lead cadences between team members and stakeholders and provide feedback.

Skills

Qualitative Product Research

Team leadership

Stakeholder management

Bilingual communication

Job description

Location

Jakarta

Work Type

Direct Contract

Application Posted

February 25, 2021

About the Role

As our Contract Product Researcher, you’ll be embedded in the Monetization and Promotion Platform group that directly impacts Gojek’s merchant and brand partners. You'll take the wheel in running and managing research works that will guide product development processes for ads and promo products. The Head of Business, Head of Product, Product Managers, Product Designers and Business Strategy teams will be your key stakeholders and companions on this ride. Best yet, you’ll have the opportunity to flex your stellar technical research and problem solving capabilities, as well as your strong business acumen and organizational prowess, collectively getting us even closer to our ultimate goal of a seamless, world-class merchant/brand partner experience.

What You Will Do

• Independently manage end-to-end research projects, from scoping work, advising suitable methodologies, designing and executing research plans, and reporting to the stakeholders
• Advocate a consumer-centric mindset and metrics to your stakeholders through persuasion and inclusion in order to deliver insights that will spark action
• Engage with key internal and external stakeholders to fine-tune methodology and results
• Influence team members to prioritize discipline in documentation (such as reporting, filing, and repository management) to ensure team accountability
• Lead and facilitate cadences between team members and stakeholders, and proactively give and seek constructive feedback to support product & business initiatives

What You Will Need

• At least 3 years of experience in Qualitative Product Research
• Intermediate to advanced experience and knowledge of Qualitative methods, including but not limited to: in-depth interviews, focus group discussion, concept testing, moderated & unmoderated usability testing, heuristics evaluation, diary studies, and participatory design
• Basic to intermediate understanding of some Quantitative methods, including one of the following: customer segmentation, funnel analysis, consumer behavior, usage, and attitude studies, and copy testing
• Ability to identify biases from different research techniques and advise on how to avoid them
• A proven track record of designing, executing, and analyzing user research, and comfortable designing and executing research independently from start to finish
• Experience working with research vendors, both offline and online
• Prior team leadership experience is a must
• Comfortable communicating and influencing different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)

About the Team

Our Merchants and Commerce Enablement Research team consists of 9 team members with various backgrounds in UX, market, and design research based in Jakarta. Working alongside Gojek's product and business vertical, we focus our efforts on small, medium, and large enterprises in Indonesia. The gist of our role is to deliver the best experience to our merchant-partners whenever they use our services. We're a group of creative problem solvers who like to explore and experiment with various methodologies and tackle business problems by innovative and unconventional means. Our team also consists of passionate foodies and podcast-listeners (recommendations in either domains is always welcome!). We work hard and play hard, and believe it or not, we actually enjoy each other’s company!