Senior Project Manager – Data Center

Ottodigital Group; Jawa Barat; In loco; IDR 80.000.000 - 140.000.000; Tempo pieno

Descrizione del lavoro

Ottodigital Group is seeking a Technician - Data Center to perform essential server and storage hardware setup, maintenance, and troubleshooting within our data center environment. You will handle IPMI data, coordinate with vendors, and support RMA processes, moves, and changes across sites.

The role requires 2 years of enterprise data center experience, strong problem-solving, and solid cabling/patching knowledge. CCNA/CCNP certifications are preferred as part of your credentials.

Competenze

• Minimum 2 years of experience in an enterprise Data Center.
• Experience troubleshooting server hardware and network connectivity.
• CCNA and CCNP certifications preferred.

Mansioni

• Perform weekly sweeps of server and storage equipment and analyze logs
• Diagnose server/storage connectivity issues and basic network/troubleshooting
• Collaborate with vendors to open support cases and track fixes
• Manage logistics of break-and-fix processes and escort vendor contractors
• Oversee RMA processes for components (rPDUs, switches, PSU, fans, controllers)
• Provide hardware support for installations, moves, adds, changes
• Decommission IT equipment
• Conduct regular inspections of equipment and facilities
• Manage inventory records and perform cycle counts
• Update documentation for structured cabling and materials
• Oversee capacity management (space, power, cooling, patch panel capacity)
• Follow incident and change management processes
• Submit regular reports on moves/changes/support requests
• Light traveling from site to site
• Perform other duties as assigned

Conoscenze

Server hardware troubleshooting

Network troubleshooting

Patch and cabling

Strong communication

Prioritization

Formazione

High School Diploma or Equivalent

Bachelor's Degree - IT Business or related field

CCNA

CCNP

Descrizione del lavoro

Technician - Data Center

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities:

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor‑specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break‑and‑fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field‑replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and escalated when necessary