Asisten Administrasi & Pengelolaan Data

Pt Bumitama Gunajaya Agro; Jawa Barat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Pt Bumitama Gunajaya Agro is seeking a Technician - Data Center to manage server and storage hardware, network connectivity issues, and datacenter logistics across locations in Indonesia. You will troubleshoot, engage vendors, and support RMA processes while ensuring asset integrity and documentation.

The role requires experience in enterprise data centers, relevant certifications (CCNA/CCNP preferred), and strong organizational and communication skills. Occasional travel to sites is expected.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• CCNA and CCNP certifications preferred.
• At least 2 years in an enterprise Data Center environment.
• Proficiency in server hardware troubleshooting and data cabling.

Responsibilities

• Perform weekly sweeps of server and storage equipment, collect logs and analyze ipmi-sel data.
• Diagnose server and storage connectivity issues, including fiber signal problems.
• Open and follow up with vendor support cases (HPE, Dell, IX, etc.).
• Collaborate with the data center operations team for break-and-fix logistics.
• Oversee RMA logistics for components like rPDUs, switches, and field-replaceable units.
• Provide hardware support for installations, moves, additions and changes.
• Decommission IT equipment such as HDD/SSD, networks, servers and storage.
• Conduct regular physical and visual inspections of equipment and facilities.
• Manage inventory records and perform regular cycle counts.
• Update documentation for structured cabling and materials during installs.
• Oversee capacity management for space, power, cooling and patch panel ports.
• Understand and follow incident and change management processes.
• Submit regular reports on moves, changes, support requests, and activities.
• Light traveling from site to site.
• Perform other duties as assigned.

Skills

Troubleshooting server hardware

Network connectivity troubleshooting

Strong organizational skills

Effective communication

Education

High School Diploma or Equivalent

Bachelor's Degree in IT or related field

CCNA

CCNP

Tools

RJ45 copper uplinks

LC/MPO fiber optics

Patch panels

Asset management tools

Job description

Job Description

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break‑and‑fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field‑replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to