Senior POS Support Specialist – EN/CN (Indonesia)

EPOS Pte. Ltd.; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

EPOS Pte. Ltd. is seeking a Senior Customer Service Support Specialist (Indonesia) to strengthen our customer support operations and deliver an outstanding experience for clients of our POS solutions.

You will be the first point of contact for POS issues, handling both hardware and software supports across channels. The ideal candidate is tech-savvy, customer-focused, and able to stay composed under pressure while providing timely resolutions and clear communication.

Qualifications

• Proficient in English and Chinese, as you will communicate with Chinese clients.
• 2–5 years of experience in customer service or contact centers.
• Strong problem-solving and escalation-handling skills.
• Ability to work independently and manage high-priority cases.
• Familiarity with CRM or ticketing systems.

Responsibilities

• Handle complex customer issues, escalations, and technical cases.
• Provide in-depth troubleshooting and resolution support.
• Guide and support junior team members when required.
• Manage case prioritization and escalation decisions.
• Ensure high-quality responses and customer satisfaction.
• Identify recurring issues and provide feedback for process improvement.
• Work closely with Ops, Tech, and external partners.

Skills

Proficient in English and Chinese

Customer service or contact center

Problem-solving and escalation

Independent work

Tools

CRM / ticketing system

Job description

EPOS Pte. Ltd. is seeking a Senior Customer Service Support Specialist (Indonesia) to strengthen our customer support operations and deliver an outstanding experience for clients of our POS solutions.

You will be the first point of contact for POS issues, handling both hardware and software supports across channels. The ideal candidate is tech-savvy, customer-focused, and able to stay composed under pressure while providing timely resolutions and clear communication.