Senior Operations Associate

Jobtailor; Jakarta Pusat; On-site; IDR 120,000,000 - 160,000,000; Full time

Job summary

Jobtailor is seeking an experienced Operations Coordinator to manage day-to-day tasks for our Indonesia program in Jakarta. You will coordinate onboarding with the Employer of Record, support regulatory compliance, and resolve operational challenges while maintaining strong vendor relationships.

The role requires cross-functional collaboration, documentation, and the ability to handle confidential information.

Qualifications

• Bachelor’s degree or equivalent professional experience in related fields.
• Proven experience in operations or administrative roles, preferably supporting new entity setups or international operations.
• Good working knowledge of administration and regulatory environments in Indonesia.
• Excellent organizational skills with multi-tasking ability.

Responsibilities

• Manage day-to-day operational and administrative tasks across the Indonesia program.
• Coordinate onboarding scheduling, equipment/access setup, and employee support with EOR provider.
• Support local regulatory requirements with legal and compliance advisors.
• Identify and flag operational challenges and coordinate resolution.
• Source, onboard, and manage local vendors and service providers.
• Coordinate logistics for staff travel, field visits, donor meetings, and events.
• Maintain and improve internal operational systems and processes.
• Draft, organize, and maintain operational documentation and communications.
• Coordinate between consultants, partners, and cross-cultural teams.
• Handle sensitive and confidential information.
• Contribute to process improvements and best-practice documentation.
• Perform other duties assigned by the COO and HR Operations management.

Skills

Operations Management

Vendor Management

Regulatory Compliance

Process Improvement

Cross-functional Coordination

Project Management

Communication Skills

Documentation Management

Education

Bachelor's degree, diploma, or equivalent

Tools

Operations Management Tools

Project Management Tools

Job description

• Manage day-to-day operational and administrative tasks across the Indonesia program
• Coordinate with the Employer of Record provider on onboarding scheduling, equipment/access setup, and general employee support
• Support coordination of local regulatory and administrative requirements with legal and compliance advisors
• Identify and flag operational challenges and coordinate their resolution
• Source, onboard, and manage local vendors and service providers
• Coordinate logistics for staff travel, field visits, workshops, donor meetings, and other program events
• Maintain and improve internal operational systems and processes
• Draft, organize, and maintain operational documentation and communications
• Coordinate between consultants, partners, and cross-cultural, cross-functional teams
• Handle sensitive and confidential operational information
• Contribute to process improvements and best-practice documentation
• Perform other duties assigned by the COO and HR Operations management

Requirements

• Bachelor's degree, diploma, or equivalent professional experience, ideally in business administration, human resources, public administration, international development, or a related field
• Proven experience in operations or administrative roles, preferably supporting new entity setups, organizational expansions, or international operations
• Good working knowledge of administration, operations, and organizational effectiveness in an Indonesian context
• Familiarity with the Indonesian regulatory and employment landscape
• Excellent organizational skills, with the ability to manage multiple tasks and relationships simultaneously
• Dynamic and self-directed, with the ability to shift quickly between priorities and take initiative without needing extensive direction
• Strong communication skills, both verbally and in writing, with diverse internal and external stakeholders
• Comfortable using operations and project management tools
• Adaptable and resilient in a fast-paced, evolving environment, and willing to work across operational and administrative functions
• Demonstrated ability to manage confidential information with discretion and professionalism
• Proven ability to implement operational improvements, streamline processes, and champion best practices
• Working proficiency in Bahasa Indonesia
• Willingness to travel to field sites
• Right to live and work in Indonesia
• Current and ongoing work authorization in Indonesia, Jakarta

Core Competencies

Demonstrates strong operational management capabilities, including coordination of administrative tasks, vendor management, and compliance with local regulations in Indonesia. Proficient in process improvement and maintaining effective communication across diverse teams and stakeholders.

Highest-signal resume keywords

• Operations Management
• Vendor Management
• Regulatory Compliance
• Process Improvement
• Strong Communication Skills

Hard Skills

• Operational Documentation
• Onboarding Coordination
• Administrative Support
• Organizational Effectiveness
• Project Management

Soft Skills

• Excellent Organizational Skills
• Dynamic and Self-Directed
• Adaptable and Resilient

Industry Keywords

• Indonesian Regulatory Landscape
• International Operations
• Human Resources
• Public Administration
• Business Administration

Tools & Technologies

• Operations Management Tools
• Project Management Tools