Senior NPL & BB Credit Collections Lead – East Java

United Overseas Bank; Kota Semarang; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

United Overseas Bank Indonesia is seeking a Credit Collection Manager to lead the dunning team for 90 DPD credit card accounts. You will oversee follow-up activities, implement effective collection strategies, and coordinate with regional teams to minimize losses while ensuring adherence to SOPs and regulatory standards.

The role encompasses monitoring NPL portfolios in East Java & Kalimantan regions, conducting visits to debtors, and guiding staff through compliant collection processes to

Responsibilities

• Manage collection dunning team to monitor 90 DPD and reduce net credit losses by using appropriate collection tactic, strategy and tools.
• Follow up 90 DPD accounts via phone and written communication to maximize productivity.

Job description

United Overseas Bank Indonesia is seeking a Credit Collection Manager to lead the dunning team for 90 DPD credit card accounts. You will oversee follow-up activities, implement effective collection strategies, and coordinate with regional teams to minimize losses while ensuring adherence to SOPs and regulatory standards.

The role encompasses monitoring NPL portfolios in East Java & Kalimantan regions, conducting visits to debtors, and guiding staff through compliant collection processes to