Senior Live Operations (E-commerce)

PT. Lila Sehat Teknologi Medis; Jakarta Utara; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

PT. Lila Sehat Teknologi Medis seeks a seasoned Live Streaming Operations Lead to drive daily streaming activities, optimize host performance, and align with sales targets.

You will design training for hosts, monitor KPI dashboards, and coordinate with Marketing, E-commerce, and Content teams to maximize GMV and audience engagement. The role requires 3–5 years in live streaming operations, strong leadership and analytics, English fluency, and Mandarin preferred.

Qualifications

• Bachelor's degree in Business Management, Marketing, Communication, or related field.
• Fluent in English (written and spoken).
• Mandarin proficiency highly preferred.
• 3–5 years in Live Streaming Operations, preferably in e-commerce or retail.
• Experience as a Live Streaming Host is highly preferred.
• Experience managing and supervising live streaming hosts or teams.
• Experience developing and conducting training for live streaming hosts.
• Strong data analysis skills for GMV, sales conversion, traffic, and engagement.
• Strong leadership, communication, problem-solving, and team management.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Oversee and manage daily live streaming operations to ensure smooth and effective execution.
• Manage, supervise, and monitor live streaming hosts to achieve operational targets and performance KPIs.
• Develop and conduct training programs for live streaming hosts, including hosting techniques, product knowledge, communication skills, and audience engagement.
• Monitor and evaluate host performance, providing regular feedback and coaching to improve their performance.
• Analyze live streaming performance data, including GMV, sales conversion, viewer engagement, traffic, and other relevant metrics.
• Develop operational strategies and improvement plans to optimize live streaming performance and productivity.
• Create and manage host schedules, shifts, and performance evaluations.
• Coordinate with related departments, such as Marketing, E-commerce, and Content Teams, to ensure alignment with business objectives.
• Identify operational issues and provide effective solutions to improve workflow and team performance.
• Prepare regular operational reports and performance analysis for management.

Skills

English proficiency

Mandarin proficiency

Live streaming operations

Live streaming host experience

Team supervision

Training program development

Data analysis (GMV, metrics)

Leadership

Communication

Problem-solving

Education

Bachelor's degree in Business Management, Marketing, Communication, or related field

Job description

Bachelor's degree in Business Management, Marketing, Communication, or a related field.

Fluent in English, both written and spoken (mandatory).

Mandarin proficiency is highly preferred.

Minimum 3–5 years of experience in Live Streaming Operations, preferably in e-commerce or retail industries.

Previous experience as a Live Streaming Host is highly preferred.

Proven experience in managing and supervising live streaming hosts or teams.

Experienced in developing and conducting training programs for live streaming hosts.

Strong understanding of live streaming platforms, operational workflows, and e-commerce live streaming strategies.

Strong data analysis skills, including GMV, sales conversion, traffic, and audience engagement metrics.

Good leadership, communication, problem-solving, and team management skills.

Able to work under pressure, manage multiple priorities, and achieve business targets.

Responsibilities:

Oversee and manage daily live streaming operations to ensure smooth and effective execution.

Manage, supervise, and monitor live streaming hosts to achieve operational targets and performance KPIs.

Develop and conduct training programs for live streaming hosts, including hosting techniques, product knowledge, communication skills, and audience engagement.

Monitor and evaluate host performance, providing regular feedback and coaching to improve their performance.

Analyze live streaming performance data, including GMV, sales conversion, viewer engagement, traffic, and other relevant metrics.

Develop operational strategies and improvement plans to optimize live streaming performance and productivity.

Create and manage host schedules, shifts, and performance evaluations.

Coordinate with related departments, such as Marketing, E-commerce, and Content Teams, to ensure alignment with business objectives.

Identify operational issues and provide effective solutions to improve workflow and team performance.

Prepare regular operational reports and performance analysis for management.