Senior Inside Sales & Contracts Engineer

Rotork; Cadasmampar; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Rotork, a leading global flow control company, is seeking a Senior Inside Sales & Contracts Engineer in Indonesia. The role focuses on delivering superior customer service, preparing quotations and technical proposals, and managing contract documentation.

You will liaise with customers, suppliers and internal teams to ensure on-time delivery, review order confirmations, and chase outstanding quotations. Strong English and MS Office skills, plus ERP/CAD experience, are essential.

Qualifications

• Must have a degree or engineering qualification.
• Experience in a contractual environment and understanding of contract law is beneficial.
• Strong communication and customer service skills are essential.
• Knowledge of CAD/Solid Edge or other CAD tools is preferred.
• Experience with ERP systems is advantageous.

Responsibilities

• Provide exceptional levels of customer service.
• Respond to queries within pre-agreed timescales.
• Produce sales quotations, pre-qualification documents, and technical proposals.
• Deliver high levels of customer satisfaction at all times.
• Ensure quotations are accurate and recorded promptly for booking in.
• Progress and chase outstanding quotations within timescales and report accordingly.
• Maximise potential of key accounts and new business with existing and new customers.
• Coordinate diagrams, drawings and plans as required by orders.
• Review factory order confirmations for accuracy.
• Monitor and adjust sales order promises based on latest information.
• Communicate with factory contacts on delivery issues and escalate as needed.
• Handle purchasing tasks and weekly supplier Expedites.
• Prepare technical schematics and administrative responses to Contracts and Sales Orders.

Skills

Customer Service

Communication

Data Accuracy

Independence

Diplomacy

Time Management

Self-motivation

Microsoft Office

English Proficiency

Teamwork

International Business

Contract Law

Mechanical Knowledge

Electrical Knowledge

CAD

ERP Systems

Education

Degree or Engineering Qualification

Tools

Microsoft Office

ERP Systems

CAD/Solid Edge

Job description

Senior Inside Sales & Contracts Engineer

• Full-time

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.

Key Responsibilities and Outcomes

• To provide exceptional levels of Customer Service
• To respond swiftly and accurately to all customer queries within pre-agreed timescales
• Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
• Responsible for delivering high levels of customer satisfaction at all times
• Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
• Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
• Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
• To maximise the potential of key accounts and new business with existing and new customers
• Use existing procedures to solve routine or standard problems
• Work under supervision and direction from the Customer Service Manager
• Organise the provision of diagrams, drawings and plans as required by the conditions of the order.
• Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
• Review sales order promise dates and adjusts were necessary based on the latest information from purchasing, never allowing orders to go late.
• Communicate with factory points of contact on orders with delivery issues and elevate orders where appropriate to the Operations Manager for further follow-up.
• Carry out the purchasing function of the day-to-day tasks.
• Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation
• Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job

Qualifications & Technical knowledge

Personal Specification: Essential

• Strong Customer Service experience - typically 3 years’ experience in relevant role involving basic concepts and procedures
• Good communication skills, customer focused, strong multitasker and good at executing tasks
• High level of data input accuracy
• Ability to work independently and part of a wider team
• Exhibit tact and strong diplomatic skills when dealing with all staff, customers and suppliers.
• Sound time management and planning skills.
• Well-developed self-motivation, independence and self-reliance.
• Knowledge of and experience with the use of Microsoft Office®. and the ability to use proprietary software systems.
• Ability to communicate clearly, effectively and succinctly in English at all levels both written and oral.
• Ability to work as part of a team.
• Knowledge of international business and logistics practices.
• Experience in a contractual environment and understanding of implications of contract law.
• Good technical, mechanical and electrical knowledge.
• Knowledge of C.A.D. and/or Solid edge/other packages preferred but not mandatory
• Experience in using ERP Systems
• Degree or Engineering / Technical Qualification -entry level role (or equivalent)