Senior Inbound SOC Operations Specialist

Shopee; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Shopee Indonesia is seeking an Operations professional to oversee inbound and outbound processes, ensuring smooth workflow and timely issue resolution. You will lead a workforce, monitor daily performance, and drive continuous improvements to enhance efficiency and quality.

Compliance with safety standards and SLA controls are essential to maintain seamless operations. Primary focus includes backlog chasing, cross-functional collaboration, and sustaining productivity across the order fulfillment

Responsibilities

• Strong operational control and problem-solving skills for Inbound and Outbound processes
• Ability to manage workforce and monitor daily team performance
• Good coordination and communication skills with cross-functional departments
• Capable of handling operational issues and providing timely resolutions
• Support productivity, quality, and process accuracy targets
• Drive continuous improvement to enhance operational efficiency
• Ensure smooth workflow execution and minimize operational delays
• Maintain compliance with operational and safety standards
• Backlog chasing and SLA control

Job description

Shopee Indonesia is seeking an Operations professional to oversee inbound and outbound processes, ensuring smooth workflow and timely issue resolution. You will lead a workforce, monitor daily performance, and drive continuous improvements to enhance efficiency and quality.

Compliance with safety standards and SLA controls are essential to maintain seamless operations. Primary focus includes backlog chasing, cross-functional collaboration, and sustaining productivity across the order fulfillment