Senior Inbound Ops Analyst (SOC) – Logistics

Shopee; Bangkok; On-site; IDR 156,252,000 - 228,368,000; Full time

Job summary

Shopee Bangkok is seeking an entry-level Operations professional to support end-to-end processes from order search to delivery. You will help monitor KPIs, manage daily workflow, and coordinate with cross-functional teams to resolve issues and maintain high efficiency.

The role requires strong communication, analytical thinking, and stamina for fast-paced campaigns, including potential afternoon/night shifts. Prior experience is a plus but not required.

Qualifications

• Excellent communication skills and ability to coordinate across teams.
• Strong analytical and problem-solving abilities for operational issues.
• Good working knowledge of spreadsheets (Excel/Google Sheets).
• Experience or strong interest in Express or Warehouse Operations, especially Inventory and Claims processes.

Responsibilities

• Maintain and monitor inbound and outbound processes to ensure smooth workflow.
• Support productivity, quality, and process accuracy targets.
• Drive continuous improvement to enhance operational efficiency.
• Ensure compliance with safety and operational standards and meet SLA targets.

Skills

Strong communication

Analytical & problem-solving

Spreadsheet proficiency

Experience in Express/Warehouse Ops

Team coordination

Job description

Shopee Bangkok is seeking an entry-level Operations professional to support end-to-end processes from order search to delivery. You will help monitor KPIs, manage daily workflow, and coordinate with cross-functional teams to resolve issues and maintain high efficiency.

The role requires strong communication, analytical thinking, and stamina for fast-paced campaigns, including potential afternoon/night shifts. Prior experience is a plus but not required.