Senior Hospitality IT Manager: Network & IoT Leader

PT EGI RESOURCES; Jakarta Selatan; On-site; IDR 45,886,000 - 91,771,000; Full time

Job summary

PT EGI RESOURCES is seeking a seasoned IT Manager to oversee comprehensive IT operations in a luxury hotel setting. You will ensure secure, reliable infrastructure and lead a team delivering network, PABX, and hotel systems support across Front Office, Housekeeping, F&B, Finance, HR, and Engineering.

The role requires hands-on experience with hotel IT/IoT solutions, strong vendor and project management, and a proven ability to implement cybersecurity practices while coordinating with multiple

Qualifications

• Minimum 7 years of experience in Information Technology, with at least 2–3 years in an IT Manager or senior IT position.
• Previous experience working in a 5-star hotel is required.
• Strong experience in Hotel IT / Hospitality IT operations.
• Proven experience managing IT infrastructure in a hotel or large hospitality environment.
• Strong knowledge and hands‑on experience in IT Networking, including LAN, WAN, Wi‑Fi, routers, switches, firewalls, and network troubleshooting.
• Strong experience in PABX / hotel telephone systems and related troubleshooting.
• Experience with IoT / smart hotel technology and connected systems.
• Experience with hotel systems and applications, preferably including: 1C, IIKO, Exely
• Strong understanding of PMS, POS, hotel systems integration, and hospitality technology infrastructure.
• Experience in system implementation, integration, troubleshooting, and technical support.
• Knowledge of IT security, data protection, backup systems, and cybersecurity practices.
• Good understanding of hardware, software, servers, network infrastructure, and IT equipment.
• Strong vendor and IT project management skills.
• Good leadership, communication, and problem-solving skills.
• Able to work under pressure and respond quickly to critical IT issues.
• Good English communication skills; Russian or Uzbek language skills are an advantage.
• Willing to relocate and work in Uzbekistan.
• Experience working in an international or multicultural hotel environment is an advantage.

Responsibilities

• Manage and oversee all IT operations and technology infrastructure within the hotel.
• Ensure the reliability, security, and smooth operation of the hotel's IT systems and network infrastructure.
• Manage and maintain IT Networking, including LAN, WAN, Wi-Fi, switches, routers, firewalls, and related infrastructure.
• Manage and maintain PABX / hotel telephone systems, including extensions, configuration, troubleshooting, and integration with hotel operations.
• Manage and support IoT systems and smart hotel technologies, including connected devices, sensors, and other technology solutions used within the property.
• Manage and support hotel-specific systems and applications, including 1C, IIKO, Exely, Shelter, and Opera, depending on the hotel's operational requirements.
• Ensure proper integration and communication between IT systems and hotel operational departments.
• Provide technical support to Front Office, Housekeeping, F&B, Finance, HR, Engineering, and other departments.
• Monitor IT systems, identify potential issues, and ensure timely troubleshooting and resolution.
• Manage IT-related vendors, service providers, software providers, and external technicians.
• Coordinate system installation, configuration, maintenance, upgrades, and implementation of new technology.
• Ensure regular backup of critical hotel data and support data recovery procedures when required.
• Implement and maintain appropriate IT security, access control, data protection, and cybersecurity measures.
• Manage user accounts, system access, permissions, and IT equipment according to company policies.
• Maintain accurate records of IT assets, hardware, software licenses, network equipment, and other technology resources.
• Prepare and manage the IT department's budget, procurement, and technology-related expenses.
• Evaluate new technology and recommend solutions that can improve hotel efficiency, guest experience, and operational performance.
• Develop and maintain IT policies, SOPs, documentation, and disaster recovery procedures.
• Lead, supervise, and develop the IT team to ensure effective service delivery.
• Provide IT support during hotel opening, system implementation, upgrades, and major operational projects.
• Ensure all IT operations comply with company policies, hotel standards, and applicable local requirements.
• Perform other IT-related duties and responsibilities assigned by Management.

Skills

IT Networking

PABX / hotel telephone systems

IoT / smart hotel technology

Hotel IT / Hospitality IT operations

Vendor management

Project management

English communication

Relocation willingness

Tools

1C

IIKO

Exely

Shelter

Opera

LAN/WAN/Wi‑Fi infrastructure

Job description

PT EGI RESOURCES is seeking a seasoned IT Manager to oversee comprehensive IT operations in a luxury hotel setting. You will ensure secure, reliable infrastructure and lead a team delivering network, PABX, and hotel systems support across Front Office, Housekeeping, F&B, Finance, HR, and Engineering.

The role requires hands-on experience with hotel IT/IoT solutions, strong vendor and project management, and a proven ability to implement cybersecurity practices while coordinating with multiple