Data Scientist – Credit Analytics

Electrum; Jawa Barat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

HSBC seeks a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to conduct field visits, remind customers, and negotiate arrears while upholding HSBC’s professional image. You will engage customers through financial difficulties to reach sustainable repayment agreements, delivering service that strengthens trust and compliance with regulations.

The role emphasizes strong negotiation, communication, teamwork, and resilience in a dynamic banking environment with a focus on field

Qualifications

• Minimum bachelor’s degree is required.
• Experience in the collections industry is preferred.
• Willingness to work in the field and visit customers.

Responsibilities

• Visit customers in the field to remind, offer solutions, and negotiate arrears repayments while upholding the bank’s image.
• Engage and support customers through financial difficulties to reach mutually beneficial agreements.
• Deliver professional service that promotes positive perception of HSBC and encourages repayment.

Skills

Negotiation

Communication

Teamwork

Resilience

Independence

Integrity

Diligence

Field work

Education

Bachelor's degree

Job description

Staff Collection Field Payment Assistant Pre Write Off Jakarta

Location: Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 23 Sept 2026

Job description
Some careers shine brighter than others. If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through best-in-class manufacturing capabilities in Asset Management and Insurance.

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

We want everyone to **achieve** their potential with **equality** regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law.

If you need any support or have any access requirements, we encourage you to inform us through email **at** at the time of your application