Admin Online: Layanan Pelanggan & Penjualan

Autoplus Indonesia; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Field Payment Assistant Pre Write Off who will perform field visits in Jakarta to remind customers about arrears and negotiate settlements that protect the bank's image. You will work with customers facing financial difficulties to reach mutually beneficial repayment agreements while complying with policies and regulatory requirements.

The role emphasizes negotiation, communication, diligence, and teamwork, with responsibilities across outreach, solution finding, and

Qualifications

• Bachelor's degree is required.

Responsibilities

• Visit customers in the field to remind and negotiate arrears repayment while upholding the bank's image and guidelines.
• Engage and support customers during financial difficulty to reach sustainable repayment agreements.
• Deliver professional service to resolve customer issues and maintain compliance with regulations and bank policies.

Skills

Negotiation

Communication

Diligence

Independence

Field work readiness

Collections experience

Education

Bachelor's degree

Job description

Staff Field Payment Assistant Pre Write Off

Staff Field Payment Assistant Pre Write Off
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 17 Oct 2026

Job description
Some careers shine brighter than others.
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

To be successful in this role, you should meet the following requirements:

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at the time of your application, so that we can support you through your recruitment journey.