Senior E‑Commerce Ops Leader — Mandarin Speaker

MatchaTalent; Tangerang; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

MatchaTalent is seeking a Senior E-Commerce Business Operations Manager to lead the operational and commercial execution of the e-commerce and BNPL-integrated platform in Indonesia. You will bridge local operations with Regional HQ, translating strategy into actionable roadmaps and initiatives that drive growth and efficiency.

The role requires 10+ years in business operations, with 5+ years in e-commerce or digital financial services, and proven cross-functional leadership.

Qualifications

• Bachelor’s or Master’s degree in E-Commerce, Business Administration, Marketing, Finance, or a related field.
• 10+ years of professional experience in Business Operations, preferably within multifinance, consumer finance, or financial services.
• 5+ years of progressive experience in e-commerce, BNPL, consumer credit, digital financial services, or related digital business environments.
• 5+ years of managerial or senior managerial experience leading business operations, business development, merchant ecosystems, or related functions.
• Strong understanding of e-commerce operations, BNPL payment flows, merchant ecosystems, consumer credit, and digital financial services.
• Proven experience managing cross-functional stakeholders and leading teams of approximately 5-8 employees.
• Strong business acumen with the ability to translate business strategy into operational execution and measurable commercial results.
• Strong negotiation, persuasion, stakeholder management, and problem-solving capabilities.
• Comfortable working directly with regional or international HQ stakeholders in a fast-paced and highly accountable environment.
• Fluent Mandarin Chinese proficiency, both written and spoken, is mandatory for direct communication and reporting to Regional HQ.
• Fluent Bahasa Indonesia proficiency, both written and spoken, is mandatory for local team leadership, merchant negotiations, and external stakeholder communication.
• Business-level English proficiency is strongly preferred for regional collaboration.

Responsibilities

• Lead day-to-day operations for the e-commerce and BNPL-integrated platform, ensuring strong operational performance.
• Translate Regional HQ strategies and business objectives into localized operational roadmaps and commercial initiatives.
• Manage and develop a team of 5-8 operational professionals, setting priorities and execution standards.
• Drive merchant acquisition, strategic partnerships, and ecosystem expansion to increase BNPL acceptance.
• Oversee merchant onboarding, platform campaigns, fee structures, and transaction performance.
• Monitor key e-commerce and BNPL metrics and implement improvements to volume and conversion.
• Coordinate with Business Operations, Business Development, Merchant Relationship Management, Product, Legal, Risk, and Compliance.
• Represent the business unit in strategic stakeholder discussions with key partners.
• Coordinate with authorities and regulatory stakeholders on operational or compliance matters.
• Ensure merchant agreements and promotions align with Indonesian regulations.
• Identify operational risks and implement practical solutions for urgent challenges.
• Prepare performance updates and strategic recommendations for Regional HQ leadership.
• Drive continuous improvement to strengthen efficiency and business performance.

Skills

Leadership

Stakeholder management

Negotiation

Execution

Business acumen

English proficiency

Mandarin Chinese

Bahasa Indonesia

Education

Bachelor’s or Master’s degree

Job description

MatchaTalent is seeking a Senior E-Commerce Business Operations Manager to lead the operational and commercial execution of the e-commerce and BNPL-integrated platform in Indonesia. You will bridge local operations with Regional HQ, translating strategy into actionable roadmaps and initiatives that drive growth and efficiency.

The role requires 10+ years in business operations, with 5+ years in e-commerce or digital financial services, and proven cross-functional leadership.