Senior Delivery Project Manager

PT Admin Pintar Kita; Jakarta Pusat; On-site; IDR 180,000,000 - 250,000,000; Full time

Job summary

PT Admin Pintar Kita is seeking a Delivery Project Manager for Mimin in Jakarta, on-site. You will own a portfolio of 20–30 live client accounts from onboarding to steady operations, acting as the accountable owner.

You’ll manage the full WABA lifecycle, run broadcast campaigns, monitor health, and drive fixes with clear repro steps. English proficiency is required to work with SG/MY/AU clients, and you’ll coordinate across omnichannel or CPaaS platforms.

Qualifications

• 2–3+ years in delivery, client success or technical PM at a SaaS company.
• Hands-on with Meta Business Suite and WhatsApp Business API.
• Familiar with omnichannel or CPaaS platforms.
• Strong English communication for SG/MY/AU clients.

Responsibilities

• Own a portfolio of 20–30 live client accounts end to end.
• Lead WABA lifecycle tasks: Business Manager setup, verifications, migrations.
• Execute broadcast campaigns and troubleshoot issues.
• Monitor platform health and escalate with clear repro steps.
• Ensure documentation is up to date across accounts.
• Escalate and drive resolution with Dev/BE/DevOps.

Skills

Delivery management

Client success

Technical PM

SaaS experience

WhatsApp Business API

Meta Business Suite

English proficiency

Tools

Meta Business Suite

WhatsApp Business API

Job description

Delivery Project Manager, Mimin (Jakarta, On-site)

Mimin is a unified conversational AI platform (chat + voice) helping businesses across Indonesia, Malaysia, Singapore and Australia run customer conversations in one continuous thread: WhatsApp, omnichannel inbox, AI agents and smooth AI-to-human handover.

The role

You own a portfolio of 20 to 30 live client accounts end to end, from onboarding to stable operations. You are the accountable owner for your accounts, not a ticket router.

What you’ll own

Full WABA lifecycle: Business Manager setup, Business Verification, embedded signup, number migration, template approval and quality rating

Broadcast campaign execution and troubleshooting

Proactive platform health monitoring, so issues get caught before clients notice

Escalation to Dev/BE/DevOps with clear repro steps, then driving each one to closure

How we measure success

On-time onboarding rate (go-live by the committed date)

Incidents detected internally before the client reports them

Escalation resolution within SLA

100% of accounts with up-to-date documentation

You have 2 to 3+ years in delivery, client success or technical PM on a SaaS Company.

You have hands-on experience with Meta Business Suite and the WhatsApp Business API (non-negotiable)

You know your way around omnichannel or CPaaS platforms

You’re confident in English working with SG/MY/AU clients

You spot problems before they become incidents