Senior Delivery PM, SaaS & WhatsApp CPaaS (Jakarta)

PT Admin Pintar Kita; Jakarta Pusat; On-site; IDR 180,000,000 - 250,000,000; Full time

Job summary

PT Admin Pintar Kita is seeking a Delivery Project Manager for Mimin in Jakarta, on-site. You will own a portfolio of 20–30 live client accounts from onboarding to steady operations, acting as the accountable owner.

You’ll manage the full WABA lifecycle, run broadcast campaigns, monitor health, and drive fixes with clear repro steps. English proficiency is required to work with SG/MY/AU clients, and you’ll coordinate across omnichannel or CPaaS platforms.

Qualifications

• 2–3+ years in delivery, client success or technical PM at a SaaS company.
• Hands-on with Meta Business Suite and WhatsApp Business API.
• Familiar with omnichannel or CPaaS platforms.
• Strong English communication for SG/MY/AU clients.

Responsibilities

• Own a portfolio of 20–30 live client accounts end to end.
• Lead WABA lifecycle tasks: Business Manager setup, verifications, migrations.
• Execute broadcast campaigns and troubleshoot issues.
• Monitor platform health and escalate with clear repro steps.
• Ensure documentation is up to date across accounts.
• Escalate and drive resolution with Dev/BE/DevOps.

Skills

Delivery management

Client success

Technical PM

SaaS experience

WhatsApp Business API

Meta Business Suite

English proficiency

Tools

Meta Business Suite

WhatsApp Business API

Job description

PT Admin Pintar Kita is seeking a Delivery Project Manager for Mimin in Jakarta, on-site. You will own a portfolio of 20–30 live client accounts from onboarding to steady operations, acting as the accountable owner.

You’ll manage the full WABA lifecycle, run broadcast campaigns, monitor health, and drive fixes with clear repro steps. English proficiency is required to work with SG/MY/AU clients, and you’ll coordinate across omnichannel or CPaaS platforms.