Senior Customer Service Executive

Cari; Bekasi; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Avery Dennison Corporation in Indonesia is seeking a customer service professional to manage order processing, follow-up, and on-time deliveries, ensuring customer satisfaction and smooth operations across the supply chain.

You will promote the MyAD Portal and EDI, respond to inquiries via email and phone, provide product and quality information, capture Voice of Customers to the Sales Force system, and support sample handling and process improvements.

Qualifications

• Diploma or Bachelor’s Degree in any related field.
• 2+ years experience in customer service.
• Experience handling customer inquiries via email & phone.
• Detail-oriented with strong communication & interpersonal skills.
• Self-initiated and able to meet deadlines.
• Team player and service-minded

Responsibilities

• Process orders and follow up to ensure timely delivery.
• Provide product and quality information to customers.
• Promote MyAD Portal and EDI to customers.
• Capture Voice of Customers (VOC) and update Sales Force.
• Handle sample requests and compliance inquiries.
• Coordinate aging samples, slow-move inventory, and write-offs.
• Attend process-improvement meetings.
• Perform other admin/non-direct sales tasks as needed

Skills

Customer service experience

Communication

Team player

Deadline driven

Education

Diploma or Bachelor's Degree

Tools

MyAD Portal

EDI

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in nearly 60 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

Job Description

ABOUT YOUR ROLE:

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction.

YOUR RESPONSIBILITIES WILL INCLUDE:

Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.

Actively promote and support customers to use MyAD Portal and EDI.

Bi-weekly indent summary update to customers.

Be able to provide product and quality information and excellent response to customers.

To ensure sample requests from customers are fulfilled.

Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.

Handle enquiries on compliance requests.

Coordinate clearing aging samples, slow-move inventory, and write-off requests.

Attend meetings for process improvements.

Other admin / non-direct sales tasks as required.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:

Diploma or Bachelor’s Degree in any related fields

2+ years experience in customer service.

Experience in attending to Customer’s query and requests via email and phone.

Detail-oriented with good communication and interpersonal skills to work with all levels.

Self-initiated and able to work effectively to meet the deadlines

Good team player and service-minded

Additional Information

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.