Apparel Customer Success & Order Fulfillment Specialist

Avery Dennison; Bekasi; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Avery Dennison is seeking a Customer Service Professional to follow up orders and provide service to customers in a call center environment. The role focuses on order processing, on‑time deliveries, pricing integrity, and complete order fulfillment, with a strong emphasis on cross‑department collaboration and customer satisfaction.

Responsibilities include responding to inquiries, coordinating with sales and production, handling complaints, and ensuring accurate, up‑to‑date customer profiles.

Qualifications

• Bachelor’s degree required.
• Advanced reading English; basic speaking.
• Proficiency with Microsoft Office and Google applications.

Responsibilities

• Handle customer inquiries via phone, fax, and mail promptly.
• Coordinate with sales and production teams to ensure on‑time deliveries.
• Follow company procedures to resolve complaints and improve service quality.
• Maintain updated customer profiles and order information.
• Provide timely order management support including order entry and expediting.
• Support RBIS processes and garment production lead times.

Skills

Bachelor's Degree

English language

Microsoft Office

Google apps

Education

Bachelor's Degree

Tools

Microsoft Office

Lotus Notes

Google Sheets

Job description

Avery Dennison is seeking a Customer Service Professional to follow up orders and provide service to customers in a call center environment. The role focuses on order processing, on‑time deliveries, pricing integrity, and complete order fulfillment, with a strong emphasis on cross‑department collaboration and customer satisfaction.

Responsibilities include responding to inquiries, coordinating with sales and production, handling complaints, and ensuring accurate, up‑to‑date customer profiles.