Customer Service Executive

Avery Dennison; Jawa Barat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Avery Dennison Indonesia is seeking a Customer Service Specialist to manage order processing and ensure on-time deliveries while responding to inquiries. You will promote MyAD Portal and EDI usage and provide product and quality information to customers.

Responsibilities include updating VOC, coordinating sample requests, and maintaining strong communication with internal teams and clients to improve service levels.

Qualifications

• Diploma or Bachelor’s Degree in any related fields.
• Minimum 2+ years of experience in customer service.
• Experience handling customer queries via email and phone.
• Detail-oriented with strong communication and interpersonal skills.
• Self-initiated and able to meet deadlines; team player.

Responsibilities

• Process orders promptly and ensure on-time delivery as requested.
• Promote and support customers to use MyAD Portal and EDI.
• Provide product and quality information with excellent customer response.
• Update bi-weekly indent summaries to customers.
• Capture Voice of Customer (VOC) and collaborate with Sales/Internal teams.
• Coordinate sampling, aging stock, and write-off requests.

Skills

Customer service

Communication

Team collaboration

Education

Diploma or Bachelor's Degree

Tools

MyAD Portal

EDI

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in nearly 60 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com .

Job Description

ABOUT YOUR ROLE:

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction.

YOUR RESPONSIBILITIES WILL INCLUDE:

Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.

Actively promote and support customers to use MyAD Portal and EDI.

Bi-weekly indent summary update to customers.

Be able to provide product and quality information and excellent response to customers.

To ensure sample requests from customers are fulfilled.

Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.

Handle enquiries on compliance requests.

Coordinate clearing aging samples, slow-move inventory, and write-off requests.

Attend meetings for process improvements.

Other admin / non-direct sales tasks as required.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:

Diploma or Bachelor’s Degree in any related fields

2+ years experience in customer service.

Experience in attending to Customer’s query and requests via email and phone.

Detail-oriented with good communication and interpersonal skills to work with all levels.

Self-initiated and able to work effectively to meet the deadlines

Good team player and service-minded

Additional Information

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.