Senior Client Advisor (voilà.id)

Catalyst Tech; Daerah Khusus Ibukota Jakarta; On-site; IDR 80,000,000 - 120,000,000; Full time

Job summary

Catalyst Tech is seeking candidates for a Client Advisor position in Jakarta, Indonesia. This role focuses on establishing relationships with customers and delivering service excellence based on luxury brand guidelines.

The ideal candidate should have a relevant diploma or degree and 1-2 years experience in retail sales, preferably in luxury environments. A strong customer-oriented mindset and flexibility in working hours are crucial for success in this role.

Qualifications

• At least 1-2 years of experience as Retail Sales / Client Advisor.
• Strong customer-oriented mindset with hospitality-driven attitude.
• Willing to work flexible schedules including weekends and holidays.

Responsibilities

• Maintaining customer database and preferences.
• Supporting daily boutique operations and customer handling.
• Performing daily stock inventory.

Skills

Customer-oriented mindset

Communication skills

Interpersonal skills

Sales goal orientation

Education

Diploma's / Bachelor's degree

Job description

Job Description:

• Mastering knowledge and information related to the luxury brands and sharing to respected customers
• Delivering standard service excellence to customers based on brand guidelines
• Establishing and developing relationships with new and regular customers
• Maintaining customer database and preferences (CRM)
• Contributing to sales by achieving individual and boutique targets
• Supporting daily boutique operations and customer handling
• Performing and maintaining daily stock inventory
• Supporting opening & closing checklist and boutique readiness (display, cleanliness, manpower)
• Handling customer concerns according to service guidelines and escalating issues when needed

Requirement:

• At least have a Diploma’s / Bachelor’s degree from a reputable academy or university
• Have minimum 1–2 years of experience as Retail Sales / Client Advisor (luxury retail background is a plus)
• Have strong customer-oriented mindset with hospitality-driven attitude
• Have strong communication and interpersonal skills with professional manner
• Target-driven, proactive, and self-motivated in achieving sales goals
• Able to work independently and collaboratively within a team environment
• Willing to learn new tasks and support cross-division collaboration when needed
• Willing to work flexible schedules, including extended hours, weekends, and public holidays