Senior Claims Verifier & Investigations Lead

Manulife; Jakarta Pusat; Hybrid; IDR 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Flexible environment

Diversity & inclusion

Global team

Job summary

Manulife is seeking a Claim Verificator to join our Claims team in Jakarta. You will verify claim information, review documents, and support investigations by conducting verifications as needed.

You will prepare verification reports, identify discrepancies, and provide clear findings to support claim assessments and decisions. The role requires detail orientation, analytical mindset, and experience in claims verification or insurance.

Qualifications

• Minimum 3–4 years of experience in claims verifications, with leadership experience preferred.
• Strong leadership and interpersonal skills to guide the team.
• Project management skills to keep verifications on track and meet deadlines.
• Proficiency in data analysis to identify verification trends and performance.

Responsibilities

• Verify claim information and support investigations by reviewing documents and conducting verifications as needed.
• Prepare verification reports and identify discrepancies or concerns to aid claim decisions.
• Collaborate with Stakeholders across Distribution, Finance, Risk and others to evaluate initiatives.
• Provide analytical support for pricing, product and business questions; produce actionable insights.
• Create presentations and reports for business reviews and leadership meetings.
• Help with annual strategic planning and monitor progress against plans.

Skills

Leadership

Data analysis

Project management

Communication

Stakeholder management

Education

Bachelor's degree in business, criminal justice, or related field

Tools

Excel

Analytics tools

Job description

Manulife is seeking a Claim Verificator to join our Claims team in Jakarta. You will verify claim information, review documents, and support investigations by conducting verifications as needed.

You will prepare verification reports, identify discrepancies, and provide clear findings to support claim assessments and decisions. The role requires detail orientation, analytical mindset, and experience in claims verification or insurance.