Senior Claims Verifier & Investigations Lead

Manulife/John Hancock; Jakarta Pusat; Hybrid; IDR 90,000,000 - 130,000,000; Full time

Job summary

Manulife/John Hancock is seeking a Claim Verificator to join our Claims team in a hybrid arrangement. You will verify claim information, review documents, and coordinate with stakeholders to ensure accuracy and completeness, supporting investigation processes and reporting findings.

The role emphasizes attention to detail, analytical mindset, and experience in claims verification or the insurance industry, with leadership and project management responsibilities.

Qualifications

• Bachelor's degree in business, criminal justice, or a related field.
• 3-4 years of experience in claims verifications, with leadership experience preferred.
• Strong leadership and interpersonal skills to motivate and guide your team.
• Project management skills to keep verifications on track and meet deadlines.
• Proficiency in data analysis to understand verification trends and performance.

Responsibilities

• Lead pricing-related campaign evaluations, including pre-launch assessment, risk review, and post-campaign effectiveness analysis.
• Develop and maintain campaign pricing and effectiveness-review frameworks.
• Collaborate with Distribution, Finance, Risk, and other stakeholders to evaluate initiatives from multiple perspectives.
• Provide analytical support for ad hoc pricing, product, competitive, and business questions.
• Produce clear and actionable insights to support leadership decisions.
• Prepare presentations and reports for business reviews, strategic planning sessions, and leadership meetings.
• Support annual strategic planning, including objectives, product mix targets, product margin assumptions, and new product roadmaps.
• Monitor progress against strategic plans and recommend actions where necessary.
• Contribute to market research, concept testing, pilot pricing models, and business cases for new pricing strategies.
• Coordinate pricing risk reporting and monitor post-launch product and portfolio performance.
• Identify emerging risks and provide recommendations for product optimization and risk mitigation.

Skills

Leadership

Project management

Data analysis

Verifications experience

Communication

Education

Bachelor's degree

Job description

Manulife/John Hancock is seeking a Claim Verificator to join our Claims team in a hybrid arrangement. You will verify claim information, review documents, and coordinate with stakeholders to ensure accuracy and completeness, supporting investigation processes and reporting findings.

The role emphasizes attention to detail, analytical mindset, and experience in claims verification or the insurance industry, with leadership and project management responsibilities.