Senior Claim Investigator & Team Lead

Manulife/John Hancock; Jakarta Pusat; Híbrido; IDR 180.000.000 - 260.000.000; Jornada completa

Descripción de la vacante

Manulife/John Hancock in Jakarta is seeking a Claim Investigator to ensure claims are assessed accurately in line with policy terms, regulatory requirements, and SOPs. You will review documents, validate eligibility, identify discrepancies, and support timely, fair decisions.

Joining our hybrid team, you’ll work with Claims, Operations, Risk and Compliance to monitor quality, strengthen governance, and drive process improvements while maintaining service standards.

Formación

• Bachelor's degree in business, law, criminal justice, or related field with minimum 4 years in claims investigation.
• Proven leadership experience in managing and motivating a team.
• In-depth knowledge of insurance claim investigation practices and procedures.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Responsabilidades

• Conduct performance evaluations and implement strategies to improve team efficiency.
• Identify trends in claims and address potential fraud or areas needing improvement.
• Communicate effectively with internal stakeholders like claims adjusters, underwriters, and legal teams.
• Foster collaboration between investigators, promoting knowledge sharing and teamwork.
• Report suspicious activity to the appropriate authorities and cooperate with investigations.
• Compile reports on team performance, investigation outcomes, and identified trends.

Conocimientos

Leadership

Claims investigation

Analytical skills

Communication

Educación

Bachelor's degree in related field

Descripción del empleo

Manulife/John Hancock in Jakarta is seeking a Claim Investigator to ensure claims are assessed accurately in line with policy terms, regulatory requirements, and SOPs. You will review documents, validate eligibility, identify discrepancies, and support timely, fair decisions.

Joining our hybrid team, you’ll work with Claims, Operations, Risk and Compliance to monitor quality, strengthen governance, and drive process improvements while maintaining service standards.